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About the Role
In this role you will provide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience.
You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach.
You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently.
Your goal is to connect with the customers to solve their shopping needs making everyone feel respected, appreciated and rewarded.
Job Description
Key Accountabilities
Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program
Key holder responsibilities including opening and closing store process.
Drive sales
Deliver a consistent sales floor experience
Build trust to solve the customer shopping needs
Build rapport and make a genuine connection with the customer
Essential Functions
The requirements listed below are representative of functions an associate will be required to perform and the associate may be required to perform additional functions.
The company may revise this job description from time to time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Physical Requirements
Preferred Qualifications
Pay Starts At : $19.50
Last updated : 2024-02-26
Full Time
Retail
$64k-84k (estimate)
02/28/2024
04/10/2024
corporate.kohls.com
SAN JOSE, CA
>50,000
1962
Public
FRANK GONZALES
$10B - $50B
Retail
Kohl's is a Wisconsin-based department store retail chain that offers apparel, footwear, accessories, beauty and home products.
The job skills required for Customer service supervisor include Customer Service, Verbal Communication, Point of Sale, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service supervisor positions, which can be used as a reference in future career path planning. As a Customer service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service supervisor. You can explore the career advancement for a Customer service supervisor below and select your interested title to get hiring information.
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Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
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