Who You Are:

We are seeking a motivated and results-driven Sales Development Specialist to join our team and play a crucial role in driving tours, sales, and support for 3-5 senior living communities. As a Sales Development Specialist, you will be responsible for making outbound calls to both new and existing leads, responding to inquiries promptly, scheduling tours, and supporting the entire sales process.

Essential Duties and Responsibilities:

1. Lead Outreach:
2. Make outbound calls to new and existing leads.
3. Respond to new leads promptly, aiming to do so within 2 hours during working hours and 12 hours during non-working hours.
4. Engage in purposeful discovery conversations to understand potential residents' needs.
5. Tour and Home Visit Management:
6. Schedule and coordinate tours, home visits, and retours for prospective residents.
7. Work closely with each community's Director of Community Relations (DCR) to ensure a seamless handoff for scheduled tours.
8. CRM Management:
9. Track and manage metrics related to lead activity and sales performance.
10. Regularly update and maintain accurate information in the CRM database.
11. Activate and nurture existing and old leads in the CRM.
12. Collaboration:
13. Collaborate with the Director of Marketing and Regional Sales Directors to align strategies and goals.
14. Maintain open communication with DCRs to facilitate effective collaboration and information exchange.
15. Reporting:
16. Provide weekly reports on lead activity, outcomes, and progress to the Director of Marketing.

Job Requirements:

·Proven experience in sales, preferably in the senior living.

·Excellent communication and interpersonal skills.

·Ability to work independently and collaboratively within a team.

·Strong organizational and time-management skills.

·Proficiency in using CRM software.

·Must possess an upbeat, positive, flexible, and enthusiastic personality.

·Must be an honest and dependable individual.

·Must maintain proper hygiene.

·Must be professional in dress and presentation.

·Must be able to effectively communicate verbally and in writing in Standard English and use own judgment and initiative in daily activities.

·Must be a mature individual. Must possess the ability to multi-task in a fast-paced environment and perform a variety of tasks, often changing assignments on short notice.

·Must have strong organizational skills, as well as the ability to prioritize and meet deadlines.

·Must be detail and teamwork oriented.

·Must be drug-free and submit to urinalysis drug screening upon hire and routinely.

·Must be able to pass a criminal background check upon hire and as required by state regulations.

·The employee shall be responsible for maintaining the integrity of Koelsch Communities.

Self-motivated with the ability to time manage tasks, work with little supervision

Supervisory Requirements:

·This role does not have any supervisory requirements.

Position Equipment:

·This role is provided a cell phone and laptop for work use.

Work Location and Travel Requirements:

·This role is a 100% remote role. Travel may be requested on an as-needed basis.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, carry, push, and pull up to 50 pounds, use hands to handle or feel, and reach with hands and arms.

Special Demands:

Must possess qualities of leadership, tact, and adaptability to change. Must possess a pleasant personality, be congenial with fellow employees and public, and must be capable of following oral and written instruction. Must display and use own good judgement and initiative in daily duties.

Acknowledgement:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

I have read and understand my job duties. I also understand that my job duties may be altered or changed with written warning from my supervisor at any time.