STARTING PAY

$19 an hour - full medical, vision, and dental benefits

JOB DESCRIPTION

Front Desk Specialists are the first point of contact for residents and guests of condominiums and hotels.

They are responsible for providing a welcoming and efficient experience.

RESPONSIBILITIES

● Greet and assist residents and guests

● Check-in and out residents and guests

● Process payments and reservations

● Provide information about the property and its amenities

● Handle resident and guest requests and complaints

● Monitor the security cameras of the property and report any suspicious activity

● Handle administrative tasks as assigned

QUALIFICATIONS

● High school diploma or equivalent

● Customer service experience

● Ability to work independently and as part of a team

● Strong communication and interpersonal skills

● Ability to handle multiple tasks simultaneously

● Experience with property management software is a plus

STANDARD OPERATING PROCEDURES

OPENING:

● Arrive at the office at least 5 mins early before opening.

● Office opens at 9 AM

● Check physical mail

● Check voicemails and texts for reservations or residential requests

● Follow up with pending tasks from previous shifts

● Update the calendar and push out work orders to the team

● Update Cabana reservation signs.

GREETING AND ASSISTING RESIDENTS AND GUESTS:

• Always greet residents and guests with a smile and a friendly welcome.
• Offer to assist residents and guests with registration and orientation of the property.
• Provide directions to the property amenities, shops, and lagoons.
• Answer any questions that residents or guests may have.

● Checking in and out residents and guests:

• Verify the identity of the resident or guest.
• Collect payment for the reservation.
• Issue or update fob/clicker access.
• Provide information about the property's amenities and policies.

● Processing payments and reservations:

• Accept payments in check (no cash, credit card, or debit card).
• Process reservations accurately and efficiently.
• Update the property management system with all reservation and payment information.

● Providing information about the property and its amenities:

• Be familiar with all aspects of the property, including its amenities, policies, and procedures.
• Be able to answer any questions that residents or guests may have about the property.
• Provide residents and guests with brochures and other informational materials about the property.

● Handling resident and guest requests and complaints:

• Be responsive to resident and guest requests and complaints.
• Resolve issues promptly and courteously.
• Escalate unresolved issues to the appropriate department.

● Monitoring the security cameras of the property and reporting any suspicious activity:

• Be vigilant and aware of the property's surroundings at all times.
• CCIR Critical Command Incident Report - Report any CCIR or suspicious activity to the General Manager immediately.

CLOSING:

● Brief the incoming residential specialist to ensure he/she is caught up for the day.

● Check all texts, voicemails, and emails to ensure the day is caught up.

● Secure computer

● Secure the office door upon leaving.

● Post appropriate door sign

● Take out the trash

● Sweep clean and reset the office for the following day.

● Office closes at 5 PM.

ADDITIONAL TIPS FOR FRONT DESK RESIDENTIAL SPECIALISTS

● Always be professional and courteous.

● Be proactive and anticipate the needs of residents and guests.

● Be able to handle difficult situations calmly and diplomatically.

● Be a team player and be willing to help out your colleagues.

● Be passionate about providing excellent customer service.

● He or she will be responsible for key communications between the administrative, and

maintenance operations.

By following these standard operating procedures and tips, Front Desk Residential Specialists can help to ensure that residents and guests have a positive and memorable experience at their property.

CAREER TRACK

A Front desk specialist is one of the most versatile positions that can lead to many other advanced careers. Due to the nature of the business, an employee can gain key skills in security, customer service, maintenance, administration, operations planning, logistics, and finances.

Many General Managers in our industry started off as residential specialists and have worked their way up the ranks.

Residential specialist > Operations lead/supervisor>Administrative Assistant>Executive Assistant> Assistant Manager > General Manager.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person