You haven't searched anything yet.
Public Assistance Case Worker
Objectives
Individual is responsible for determining the financial eligibility of applicants for public assistance programs. Individual refers recipients to needed services within the community. Individual maintains ongoing eligibility for assistance. Individual reports to Eligibility Referral Supervisor in the Public Assistance Division.
Job Standards
One year of experience as an ERS 1 (30121) or two years’ experience as a USW 2 (30112); or completion of two courses or one year of experience in behavioral science, social science or customer services techniques; one course or six months experience in business mathematics, one course or six months experience in business English, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding or word processing; plus, a high school diploma or equivalent; or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
Must possess a valid Ohio Driver’s License and acceptable driving record. Must meet and maintain qualifications for driving on county business as a continued condition of employment. Must be able to pass background check for FTI.
ESSENTIAL JOB FUNCTIONS:
I. JOB REQUIREMENTS
Equipment: Ability to operate a variety of office equipment such as computer, copier, telephone, tablet, calculator, FAX machine, video player, and other equipment necessary to perform duties.
Critical Skills/Expertise:
II. DIFFICULTY OF WORK
Work consists of complex, varied, standardized and non-standardized tasks requiring application of numerous laws, rules, regulations, and procedures. Individual is required to provide technical assistance to staff personnel on programs, policies and the interrelationship of programs under extremely complex and difficult situations. The position requires the individual to be continually aware of changes occurring which must be learned and communicated as necessary. Individual must be able to professionally address and work with potentially irate customers.
III. RESPONSIBILITY
Individual must demonstrate multi-tasking and organizational skills. Individual must adhere to departmental rules and procedures regarding confidentiality due to the nature of information that is accessed. Supervisor provides general guidance allowing the Individual the ability to plan the procedures and methods to attain objectives. Individual makes choices or decisions without supervisory input on most daily activities, such as scheduling appointments, establishing priorities, making referrals to other agencies, and forming collaborative relationships with other service providers in the county. Individual operates independent of supervision daily operations, normally receiving supervisor’s input when needed. Errors in work may cause inaccuracies in reports, records, or technical data resulting in inaccurate or incomplete information, and may cause overpayment or underpayment in benefits issued and may ultimately result in fiscal sanction against the agency.
IV. PERSONAL WORK RELATIONSHIPS
Contact is with co-workers, employees from public and private sector organizations and the public. The purpose of these contacts is to guide and direct, check on progress of work assigned, coordinating services, job development/referrals and handle questions about department, programs and client concerns.
V. PHYSICAL EFFORT AND WORK ENVIRONMENT
Physical Requirements: The physical requirements of the position are identified as sedentary work, which may require the lifting of up to twenty-five (25) pounds. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Physical Activity: Individual performs the following physical activities: standing, walking, manual dexterity, grasping, talking, listening, reaching and hearing. This position requires individuals to be on the phone and working on the computer simultaneously for extended periods of time.
Visual Activity: Individual performs computer work for long periods of time. The minimum visual activity of the seeing job is close to the eyes.
Job Location: The minimum work conditions for the position indicate that the individual is not exposed to adverse environmental conditions.
Job Type: Full-time
Benefits:
Schedule:
Education:
Work Location: In person
Full Time
Consumer Services
$88k-110k (estimate)
08/25/2023
08/20/2024
knoxchamber.com
MOUNT VERNON, OH
200 - 500
1845
ROGER REED
$50M - $200M
Consumer Services