Purpose of Job

The purpose of this classification is to provide clerical and administrative support to an assigned department.

Essential Functions

The Health Services Clerk is responsible for the following essential functions:

• Greets office visitors, ascertaining needs of client in relation to agency services provided
• Answers telephone, provides information, and refers callers to other agencies or departments when necessary
• Creates new patient electronic health records for proper clinical service
• Obtains specified information from patient, such as age, insurance coverage, and symptoms, and enters information onto prescribed forms or computer database
• Enters patient information into computer and prints a daily encounter audit showing detailed statistical information for reporting purposes; such as, patient treatment
• Prints receipts from computer for cash received and patient services ledger for patient use
• Prints daily cash drawer report for clinic, showing monies receipted
• Counts checks and cash; submits encounter audit, receipt copies, cash drawer printout, encounter forms, and cash to Accounting Department at end of each day
• Documents dental records and other records as required
• Orders office supplies as needed; prepares outgoing mail for mailing
• Uses computer to schedule, cancel, follows up on missed appointments; calls to remind patients of their appointments
• Respond to and report immediately if called upon by local, regional or central office supervisors, as part of a coordinated emergency response by the Knox County Mayor’s Office
• Ensure regular, punctual attendance during scheduled work hours
Perform other duties as required

Minimum Training & Qualifications

• High School diploma or GED required: Associates degree preferred
• Minimum of one to two years’ related experience in administrative, bookkeeping, office management or related field
• Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities may be considered for employment into the position.
Ability to speak and write in Spanish preferred

Specialized Knowledge

N/A


Competencies

• Proficient understanding of computers, printers and other office equipment
• Proficient in Microsoft OS and Microsoft Office
• Ability to focus and demonstrate great attention to detail
Ability to work cooperatively as a member of a team

Physical Requirements

This position requires the ability to engage in occasional light physical activity.

• Requires the ability to inspect items for proper length, width, and shape, visually with office equipment; May require the ability to differentiate colors and shades of color
Ability to sit behind a desk for extended periods of time

Occupational Hazards

• N/A

Knox County Government is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Knox County Government may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.