Summary
The Outreach Team Member will work alongside of the Director of Outreach and numerous volunteers on our courtyard, sidewalks, and camps, in order to build relationships with the homeless community, connect them to services, and introduce them to the hope found in Jesus. If you are someone who desires relational ministry opportunities, and has a passion to help direct our guests to services, we encourage you to apply for the Outreach Team Member position.
Duties

• Greet guests with overwhelming biblical hospitality
• Establish with guests guidelines and provisions for service utilization
• Establish with guests a beginning sense of safety and hope, for personal growth and change
• Establish within the community a sense of safety, mutual respect, and support
• Assist with immediate needs of guest
• Work one-on-one with individuals to establish minimum accountability and support framework
• Provide triage or crisis intervention as necessary
• Inform guests of other KARM programs, i.e., LaunchPoint, Berea, Serenity, job training programs, etc.
• Provide supervisors and other ministry staff with appropriate and pertinent information regarding ongoing guest service delivery in a timely manner
• Maintain necessary documentation for efficient service delivery and accomplishing of ministry purpose
• Supervise and train volunteers as assigned, including Friendship Chaplains
• Provide spiritual comfort through listening, prayer, and sound biblical consolation to guests as the opportunity presents
• Represent KARM appropriately to guest, volunteers, partner agencies, etc.
• Exhibit a caring Christian lifestyle to guests, staff, volunteers and donors
Requirements
• Demonstrated ability to establish with guests a feeling of trust, safety, consistency, and hope
• Ability to share the Gospel
• Ability to show grace, be hospitable, and to be an example of servant leadership
• Ability to demonstrate Christian values and beliefs when interacting with guests, peers and the public
• Ability to show compassion, set appropriate limits, and exercise mature judgment regarding any necessitated service restriction
10/24/14
• Experience leading to a basic understanding of mental illness, alcohol and drug addiction issues, physical and sexual abuse, and poverty, specifically in regard to how to communicate with guests affected by these, how to identify and respond to a crisis, and how to diffuse situations
• Ability to safely diffuse tense situations and to de-escalate potentially harmful or violent situations
• Competent user of Microsoft Office applications and other office equipment
• Ability to give direction to others
• High degree of flexibility and resourcefulness
• Basic problem solving skills
• CPR and basic First Aid
• AS or equivalent education and experience
• 2-3 years related experience preferred
• Basic organizational and follow-up skills
Working Conditions
• Ministry campus facility where emergency rescue services are provided
• Exposure to stressful client situations requiring compassion and discernment
• Walking, standing, sitting, bending and minimal lifting required
• Exposure to long periods outside
• Attendance at meeting and occasional special events