Who We Are:

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and behavioral health services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.

Who You Are:

As a knownwell Patient Care Coordinator, you will play a vital role in the patient care process by assisting in various clinical and administrative tasks. Your role is crucial in creating a positive patient experience and supporting our healthcare providers in delivering outstanding care.

The Patient Care Coordinator can expect to be assigned the following responsibilities:

**This list is not intended to be exhaustive. There may be other duties as assigned to meet practice needs.

What You'll Do:

Front of House:

• Perform clinic opening and closing tasks. Complete exam room and supply closet inventory as assigned.
• Check patients in and out as assigned, ensure patient information on file is correct and that their insurance is listed and up to date. Run insurance eligibility as necessary. Collect visit co-payments.
• Room patients, obtain vital signs, complete chart review. Complete requested point of care testing (POC) as ordered by the patient’s clinician. POC testing includes EKG, urinalysis, rapid strep, rapid flu, A1C, etc.
• Work with referral coordinators to arrange outgoing referrals and diagnostic testing appointments.
• Work with prior authorization coordinators to ensure patients can obtain their medications in a timely fashion.

Back of House:

• Coordinate patient care with your assigned provider and assist with medication refills, patient messaging and lab results. Work with your provider and practice manager to create/update standard operating procedures to ensure clinic efficiency.
• Aid patients with scheduling tests and procedures. Manage cancelled appointments and reminder notices as necessary.
• Prepare, process, and manage incoming patient documentation in the electronic medical record. (ex: faxed report results, labs, etc., medical records, etc.
• Register new patients and perform insurance verification checks. Schedule follow-ups as needed.
• Assist with answering the phones and voicemail follow-up if necessary.

What You Bring:

• 1-2 years of previous experience in a health care setting required.
• Experience in Internal Medicine or Obesity Medicine preferred.
• Medical Assistant training preferred; certificate not required.
• Bachelor’s degree preferred.

What We Offer:

• Competitive salary based on experience.
• Comprehensive benefits package, including healthcare, dental, and retirement plans.
• Opportunities for professional growth and development.
• Supportive and collaborative work environment.

knownwell, Inc. and Seen Medical Group, P.A. provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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