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Overview
YOUR PASSION, ACTIONS & FOCUS is our Strength.
Become one of our Contributors!
Join the KnipperHEALTH Team!
The Client Operations Support Associate is responsible for managing their assigned focus area of the order
monitoring, PLIT’s and reporting processes for multiple Sample and Compliance Programs. While ensuring programs
remain in complete compliance with the Prescription Drug Marketing Act (PDMA), client business rules and internal
Standard Operating Procedures (SOPs). The CST Support Associate will create and maintain relationships with internal
stakeholders in support of the assigned programs and will identify new opportunities to enhance program efficiencies
and compliance.
Works under direct supervision of the CST Team Lead and is responsible for day-to-day operations of assigned client
programs. The CST Support Associate works to provide daily support to the Client Services Account teams.
Hybrid role, based out of Lakewood or Somerset, NJ office.
Responsibilities
Maintain productivity and efficiency for the client programs, while ensuring all work is completed accurately and
within the confines of the documented work instructions internal Standard Operating Requirements (SOPs) and
PDMA Regulations.
actions.
contact and internal Regulatory and Compliance Department, following the FDA schedule and client business rules.
Mail Center; Mitigation; Data
Collection; Data Processing.
Qualifications
MINIMUM JOB REQUIREMENTS :
Education / Training : High school diploma, some previous work experience preferred.
Related Experience : Previous customer service environment with demonstrated success in managing
responsibilities.
Microsoft office experience needed, strong Excel skills.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knipper Health is an equal opportunity employer.
Last updated : 2024-04-28
Full Time
Business Services
$73k-93k (estimate)
04/29/2024
05/12/2024
The job skills required for Support associate include Customer Service, Microsoft Office, Data Entry, Communication Skills, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Support associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support associate positions, which can be used as a reference in future career path planning. As a Support associate, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support associate. You can explore the career advancement for a Support associate below and select your interested title to get hiring information.