6 Front Desk Associate/Guest Services Jobs in Overland Park, KS
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Embassy Suites by Hilton Kansas City Overland Park
Overland Park, KS | Full Time
$27k-35k (estimate)
1 Day Ago
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Goldfish Swim School - Overland Park
Overland Park, KS | Part Time
$30k-42k (estimate)
11 Months Ago
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Front Desk Associate/Guest Services
$27k-35k (estimate)
Full Time
11 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
KMG Hotels is Hiring a Front Desk Associate/Guest Services Near Overland Park, KS
About the Job:
The Element Hotel in Leawood/Overland Park is looking for a full-time front desk person. Current opening is for an 8 hours daily and will be scheduled between 7a-11p during those hours and the person MUST BE ABLE TO WORK WEEKENDS
The Role:
- The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
Responsibilities:
- Welcome guests in a friendly, prompt, and professional manner recognizing Marriott Bonvoy Members and also returning guests.
- Check guests in, issue room keys, and provide information on hotel services and room location.
- Go above and beyond to exceed guest expectations.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones promptly and courteously.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns * Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
Requirements:
- Excellent Customer Service Skills.
- Frequently standing up behind the desk and front office areas.
- Basic computer skills.
- High School diploma /Secondary qualification or equivalent.
- One year of front desk/guest service experience preferred.
- Proficiency in Lightspeed is preferred but not essential.
Job Summary
JOB TYPE
Full Time
SALARY
$27k-35k (estimate)
POST DATE
05/18/2023
EXPIRATION DATE
04/20/2024
WEBSITE
kmghotels.com
HEADQUARTERS
Kansas City, MO
SIZE
<25
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