Accounts Receivable Specialist

The Opportunity

The Accounts Receivable Specialist will be a critical part of our Finance organization, with a laser focus on ensuring the company receives payments in a timely manner and that those payments are documented accordingly through our ERP system. The Accounts Receivable Specialist must have the ability to interact effectively with clients and project manager requests that come into the department. The ideal candidate will have stellar attention to detail, a positive attitude, a collaborative work style, and a customer service focus. This position will report directly to the company Controller.

The Company

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.

We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

What we value

• Commitment
• Respect & Dignity
• Passion
• Caring
• Accountability
• Reliability

As a Accounts Receivable Specialist, you excel at the below core competencies

• Building partnerships and working collaboratively with others to meet shared objectives
• Operating effectively, even when things are not certain or the way forward is not clear
• Takes full ownership over decisions, actions and failures

The impact you’ll make

• Use our ERP system NetSuite to generate invoices and account statements to send to customers, and assist in the monthly billing process.
• Process and record all incoming checks, electronic payments, and deposits via NetSuite.
• Post intercompany journal entries to transfer and apply client payments into their correct subsidiaries.
• Create and distribute daily incoming cashflow and payment detail reporting.
• Serve as the first point of contact for any billing disputes or customer inquiries, aiming to come to resolution in a timely and effective manner, and ownership of the collection process.
• Investigate and resolve any irregularities or client inquiries.
• Escalate payment issues and concerns to senior management for timely resolution.
• Cross-functional collaboration between sales and finance.
• Perform account reconciliations.
• Maintain Accounts Receivable files and records.
• Actively participate in team planning meetings and meet defined department goals and metrics.

What you will bring

• 3-5 years’ experience in a similar A/R role, preferably in the software industry (SaaS or subscription based is a big plus).
• A friendly, positive, upbeat, and enthusiastic personality.
• A commitment to excellent customer service.
• Strong attention to detail.
• Proactive and maintain consistency in following up on open matters.
• Excellent written and verbal communication skills.
• Strong project management and organization skills.
• Ability to use discretion when dealing with confidential or sensitive information.
• Strong experience in Microsoft Business Suite (Outlook, Excel, and Word).
• Experience working with an ERP (preferably NetSuite) strongly preferred.
• Experience working with Zone Advanced Billing is a big plus.
• Bachelor’s degree in related field, preferred.

As a member of the KWI team you will receive

• Full Medical, Dental and Vision
• 4 weeks of PTO in your first year
• Summer Fridays....all year round
• Tuition Reimbursement
• Discount from building café
• 401(K) with a 50% company match (up to 6% of employee contribution)
• Employee Referral Program
• (1) Volunteer day each year

Our work space

We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.

We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.

Our commitment to you

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.