KLAS is looking for an Associate Researcher who is eager to engage with healthcare professionals to aid in critical data collection that shapes the future of healthcare services. Our Associate Researchers are responsive, adaptable, and work well within a team to achieve objectives.

What you will do:

Call and email healthcare providers to invite them to participate in our research

Schedule research calls according to provider availability

Take research calls as needed to best serve healthcare professionals

Provide an excellent customer experience with all whom we communicate to

Follow all documentation and tracking procedures for outreach activities and research

Participate in Outreach and Research Quality Assurance discussions with peers and leadership

Support team members in various outreach and research processes and projects

Attend team and company meetings

All other duties as assigned

Knowledge, Skills, & Abilities

Proactive performance of assignments and accomplishment oriented

Excellent written & verbal communication

Strong interpersonal skills for external research calls

Strong prioritization and ownership for outreach processes

Always looking for ways to create efficiencies and improve processes

Organized and efficient conducting daily outreach

Possess a high user ability with MS Outlook and Excel

Experienced knowledge with Salesforce (preferred)

Knowledge with Calendly is a plus

Comfortable sharing and receiving candid feedback

Experience

Customer relations experience

Administrative skills

Remote work experience preferred

Clinical experience is not required but valuable

Knowledge of other KLAS teams is not required but valuable

Education

Some higher education preferred

Pay starts at $18.00 an hour. We offer top-tier benefits, including medical, dental, vision, life insurance, HSA with company match, 401K with company match, PTO, and more.

We encourage candidates to read this article prior to applying: https://klasresearch.com/article/hiring-character-first/903

KLAS' mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong-across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.

EOE. Local candidates only.

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