Company Overview

Group/Division

Job Description/Preferred Qualifications

PRIMARY RESPONSIBILITY:

New and sustaining product service engineering. Serves as the central technical resource / collaborate with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle. Will be fully coordinated and working directly with aforementioned teams to incorporate effective serviceability, reliability and service business practice improvements into product design. Works to optimize serviceability, reduce cost-of-service through all stages of the PLC. Involvement lasts throughout all stages of a product's lifecycle to ensure system level product performance is continuously improved and meets established goals. Drives continuous improvement of system hardware, diagnostics and software, tooling, user documentation and training.

Job Scope and Complexity:

• Solid understanding of overall system operation, system integration, and system calibrations.

• Act as a two way conduit of information between design teams, tech support and service personnel.

• Very adept at 8D problem solving, including driving learning and standardization where appropriate.

• Full understanding of the need to protect our service IP, and apply BKMs into documentations, spares, Tooling, and training.

• Ability to lead difficult beta and sustaining customer situations, analyze data from various sources, provide a detailed fixing action plans suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE).

• Leverage learning and knowledge across the Tech Support organization through training classes, scripts, mentor, documents and updating other knowledge bring together tools. Develop and promote the use of Merlin and Solution Point during Beta and released product phases.

• Ensure that learning on current generation tools is collected and applied to next generation designs.

• Works with Learning and Knowledge Services (LKS) to develop training requirements for new products and/or upgrades. Train instructors, and guide or co-teach courses as needed. Audit service training courses to ensure their quality.

• Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors.

• Prepare service cost models (bottom-up and top-down) as needed. Apply results to help optimize design of diagnostics.

• Work with Services Marketing to define Service Offerings, including analyzing market needs, forecasting CoS and developing Sales support materials.

• Help to define and optimize the Preventative Maintenance Schedule for systems.

• Help to prepare a product for obsolescence / transfer to Service Supply Chain Management (SSCM) ownership including closing known issues, disposition of inventory and transfer of documentation and knowledge.

• Participate in NPI Best Practice teams to spread knowledge across product divisions.

• Hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.

• Travel 30% domestic and international

Minimum Qualifications

• Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

• Experience with Microsoft Office, project management and data analytics

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at 1-408-352-2808 to request accommodation.