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1000 KLA Corporation
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Customer service engineer
KLA Hopewell Junction, NY
$42k-52k (estimate)
Full Time | Business Services 4 Months Ago
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KLA is Hiring a Customer service engineer Near Hopewell Junction, NY

Base Pay Range : $25.20 - $42.84 Per Hour

Primary Location : USA-NY-Hopewell Junction-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below.

Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location.

The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting.

Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training.

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.

Group / Division

SPTS wafer processing solutions include market-leading silicon etch, dielectric etch, dry-release etch, PVD, PECVD and molecular vapor deposition (MVD), available with a range of wafer-handling options applicable to R&D, pilot production, or volume production environments.

SPTS is headquartered and has its main manufacturing facility in Newport, UK, with additional manufacturing in Allentown, Pennsylvania.

SPTS operates across 19 countries in Europe, North America and Asia-Pacific, and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Job Description / Preferred Qualifications

Skills Required :

Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.

  • Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
  • Must have working knowledge of MS DOS, Windows software as well as MS Office products.
  • Excellent communication and customer interfacing skills.
  • Good organizational skills.
  • An adaptable approach to working hours, locations and conditions.
  • A flexible approach to work responsibilities, enabling both independent and team working.
  • Ability to work alone or unsupervised for extended period, often in difficult conditions.
  • A systematic and logical approach to problem solving.
  • Must be able to travel 50% of time to support the customer base as required.

Job Duties / Responsibilities :

  • To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
  • To generate a close working relationship with the customers to enable the company to sell its product portfolio.
  • Provision of feedback enabling the pro-active identification of product and business process improvements.
  • Timely completion of all field reports.
  • Other duties as required.

Must physically be able to :

  • Must be able to travel 80-90% to support the customer base as required.
  • Lift 50 lbs. overhead occasionally
  • Lifting 50 lbs. frequently
  • Bend from the waist
  • Lift items overhead safely
  • Work on hands and knees or on their back while servicing equipment
  • Be able to bend and twist to gain access to service the equipment
  • Read and interpret schematics
  • Read and interpret signs, placards and manuals
  • View the full color spectrum
  • Be able to work standing at the system in up to 2-hour intervals
  • Be able to perform a system chamber clean which requires the following*Remove all chamber components such as turbo pump, source parts, and electrode
  • Perform a chamber clean with the use of scotchbrite to scrub the chamber walls
  • Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR

Must be able to :

  • Work autonomously
  • Work in a product wafer fab clean room environment

Minimum Qualifications

Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience).

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following : medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us at talent.acquisition@kla.com or at 1-408-352-2808 to request accommodation.

Last updated : 2024-05-07

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$42k-52k (estimate)

POST DATE

02/28/2024

EXPIRATION DATE

06/21/2024

WEBSITE

klagroup.com

HEADQUARTERS

INDIANAPOLIS, IN

SIZE

25 - 50

FOUNDED

1995

TYPE

Private

CEO

REBECCA GROSSMAN

REVENUE

<$5M

INDUSTRY

Business Services

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The following is the career advancement route for Customer service engineer positions, which can be used as a reference in future career path planning. As a Customer service engineer, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service engineer. You can explore the career advancement for a Customer service engineer below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Engineer for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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They present the benefits of such contracts, negotiate renewal terms, and outline what services are attached to specific types of contracts.

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Customer support engineers own and create all product and service related technical documentation.

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Provide support to all developers and evaluate customer designs and recommend procedures for optimal use of products as per guidelines.

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Provide solutions to all customers and partners and ensure effective deployment.

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Responsible for addressing the questions and concerns of customers about their company's products.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Engineer jobs

Customer Service Engineers are required to pursue an Engineering or Computer Science Degree.

06/02/2022: Wilmington, DE

Earn Office manager/employee experience.

05/24/2022: Lebanon, PA

Dealing with customers and clients requires a lot of patience, kindness, and understanding.

03/23/2022: Salt Lake City, UT

Apart from possessing excellent analytical and problem-solving skills, these engineers should have solid verbal and written communication skills.

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A technical support engineer should be able to work calmly when under pressure.

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Step 3: View the best colleges and universities for Customer Service Engineer.

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