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Customer service engineer
1000 KLA Corporation Hopewell Junction, NY
$47k-61k (estimate)
Full Time 2 Weeks Ago
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1000 KLA Corporation is Hiring a Customer service engineer Near Hopewell Junction, NY

Description

Preferred Qualifications

Skills Required :

Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.

  • Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
  • Must have working knowledge of MS DOS, Windows software as well as MS Office products.
  • Excellent communication and customer interfacing skills.
  • Good organizational skills.
  • An adaptable approach to working hours, locations and conditions.
  • A flexible approach to work responsibilities, enabling both independent and team working.
  • Ability to work alone or unsupervised for extended period, often in difficult conditions.
  • A systematic and logical approach to problem solving.
  • Must be able to travel 50% of time to support the customer base as required.

Job Duties / Responsibilities :

  • To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
  • To generate a close working relationship with the customers to enable the company to sell its product portfolio.
  • Provision of feedback enabling the pro-active identification of product and business process improvements.
  • Timely completion of all field reports.
  • Other duties as required.
  • Must be able to travel 80-90% to support the customer base as required.
  • Lift 50 lbs. overhead occasionally
  • Lifting 50 lbs. frequently
  • Bend from the waist
  • Lift items overhead safely
  • Work on hands and knees or on their back while servicing equipment
  • Be able to bend and twist to gain access to service the equipment
  • Read and interpret schematics
  • Read and interpret signs, placards and manuals
  • View the full color spectrum
  • Be able to work standing at the system in up to 2-hour intervals
  • Be able to perform a system chamber clean which requires the following
  • Remove all chamber components such as turbo pump, source parts, and electrode
  • Perform a chamber clean with the use of scotchbrite to scrub the chamber walls
  • Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR

Must be able to :

  • Work autonomously
  • Work in a product wafer fab clean room environment

Minimum Qualifications

Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience).

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following : medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Last updated : 2024-05-07

Job Summary

JOB TYPE

Full Time

SALARY

$47k-61k (estimate)

POST DATE

05/09/2024

EXPIRATION DATE

06/21/2024

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If you are interested in becoming a Customer Service Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Engineer for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Engineer jobs

Customer Service Engineers are required to pursue an Engineering or Computer Science Degree.

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Earn Office manager/employee experience.

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Dealing with customers and clients requires a lot of patience, kindness, and understanding.

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A technical support engineer should be able to work calmly when under pressure.

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Step 3: View the best colleges and universities for Customer Service Engineer.

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