Job Description:
Department: Host/Maitre'D
Job Title: Host/Maitre'D
Reports to: FOH Managers
Maitre'd Job Summary:

We are seeking an experienced, motivated individual to join our restaurant as a Maitre'd. As a lead member of our front-of-house service team, you greet customers, make and confirm reservations, and manage waitstaff to ensure the highest possible standards of service. You are responsible for both the logistic details, including reservations and arrangements for large parties, as well as setting the overall ambiance and atmosphere of the restaurant space. Our ideal candidate has considerable prior experience in high-end food service environments, an impeccable demeanor, customer service skills par excellence, and logistical and organizational acumen.

• Make, adjust, and cancel customer reservations
• Greet customers and guide them to their tables
• Answer customer questions regarding food, drinks, and specials
• Resolve customer complaints or disputes
• Manage waitstaff to ensure efficient and excellent service throughout a given seating

• At least 2 years in a high-end, fast-paced restaurant environment
• Adaptive organizational skills and the ability to change plans to meet new circumstances
• Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers
• Strong cash-handling skills
• Experience with Resy is REQUIRED

•  Hone our Craft: we hone our skills as hospitality professionals and we use those skills – our craft - to create a consistent experience for our guests; plate by plate and location by location.
• Seek out Balance: the Kissaki experience is comprised of the full spectrum of flavors, textures, and personal connections. We provide moments that are familiar and comforting, and those that are exciting and new; the balance exists where each part of the spectrum is shared with and received by the guest.
• Strive for Success: we push ourselves daily in order to reach daily milestones; we create our own opportunities and we create our own success; we don’t wait for it to happen!