KISSAKI HOSPITALITY GROUP is Hiring an Assistant General Manager (FT) Near Manhasset, NY
General Description: Responsible for leading the restaurant team in successfully running a Kissaki restaurant, managing the day-to-day restaurant operations and maintaining Kissaki quality and standards in all areas. |
Type of position: Full-time Hours: 50-60 / week Exempt General Description & REQUIREMENTS: Operations:
Overseeing front-of-house operations to deliver an efficient and hospitable dining experience to all guests
Act as role model for outstanding service; continuously work to elevate service standards, and personally embody hospitality in daily actions
Act as a cultural and brand ambassador for Kissaki in and outside of the restaurant
Help guests make selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes, answer all food preparation questions manage hourly front-of-house employees in their daily responsibilities, providing clear, effective direction
Ensure the dining room is set up and properly stocked before and during service
Monitor employee schedules daily to ensure proper staffing levels for business volume
Ensure unit hourly staffing is kept within daily/weekly / monthly operating budgets
Ensures that all Kissaki drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards
Ensure that weekly food and beverage inventories are taken.
Ensure all purchases are made according to budget guidelines.
Ensure all category cost of goods are within approved budget.
Collaborate with back-of-house management to effectively troubleshoot mistakes and problems
Conduct DOH walk-throughs multiple times per day to ensure DOH compliance; address all DOH violations immediately
Promote and practice safe work habits through trainings, education and day-to-day management
Identify and resolve potential safety hazards and ensure accidents are documented following proper procedure
Update opening and closing checklists as needed
Oversee breakdown and cleaning of dining room at the end of the shift
Update knowledge and skills by participating in ongoing educational opportunities
Read daily service notes and address any areas of concern
People Management:
Create the weekly schedule for hourly FOH Staff.
Maintain a professional relationship with the team, adhering to all standards of conduct outlined in Kissaki’s Employee Handbook
Consistently monitor, coach and encourage management team and hourly service employees to meet Kissaki’s service and hospitality standards
Establish regular communication with the front of house team including pre-shifts, meetings, training, etc.
Ensure all new hires are thoroughly trained on the expectations of the restaurant, steps of service, recipes, and presentation required of each dish
Resolve hourly team member conflicts by following Kissaki’s complaint handling procedures
Prepare disciplinary write-ups and terminations as needed; ensure HR approves all disciplinary actions, and ensure coaching conversations are always delivered with two managers present
WORK EXPERIENCE REQUIREMENTS:
2 years’ experience as a Manager of a fine dining restaurant
Experience using Restaurant 365 and Toast, preferred
Experience with Japanese cuisine preferred
Proficiency in Microsoft Suite (Excel, Word, Outlook) and Google Suite