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Assistant General Manager (FT)
$127k-146k (estimate)
Full Time 7 Months Ago
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KISSAKI HOSPITALITY GROUP is Hiring an Assistant General Manager (FT) Near Manhasset, NY

General Description:
Responsible for leading the restaurant team in successfully running a Kissaki restaurant, managing the day-to-day restaurant operations and maintaining Kissaki quality and standards in all areas. |

Type of position: Full-time
Hours:
50-60 / week
Exempt
General Description & REQUIREMENTS:
Operations:
  • Overseeing front-of-house operations to deliver an efficient and hospitable dining experience to all guests
  • Act as role model for outstanding service; continuously work to elevate service standards, and personally embody hospitality in daily actions
  • Act as a cultural and brand ambassador for Kissaki in and outside of the restaurant
  • Help guests make selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes, answer all food preparation questions manage hourly front-of-house employees in their daily responsibilities, providing clear, effective direction
  • Ensure the dining room is set up and properly stocked before and during service
  • Monitor employee schedules daily to ensure proper staffing levels for business volume
  • Ensure unit hourly staffing is kept within daily/weekly / monthly operating budgets
  • Ensures that all Kissaki drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards
  • Ensure that weekly food and beverage inventories are taken.
  • Ensure all purchases are made according to budget guidelines.
  • Ensure all category cost of goods are within approved budget.
  • Collaborate with back-of-house management to effectively troubleshoot mistakes and problems 
  • Conduct DOH walk-throughs multiple times per day to ensure DOH compliance; address all DOH violations immediately
  • Promote and practice safe work habits through trainings, education and day-to-day management
  • Identify and resolve potential safety hazards and ensure accidents are documented following proper procedure
  • Update opening and closing checklists as needed 
  • Oversee breakdown and cleaning of dining room at the end of the shift
  • Update knowledge and skills by participating in ongoing educational opportunities
  • Read daily service notes and address any areas of concern
 
People Management:
  • Create the weekly schedule for hourly FOH Staff. 
  • Maintain a professional relationship with the team, adhering to all standards of conduct outlined in Kissaki’s Employee Handbook 
  • Consistently monitor, coach and encourage management team and hourly service employees to meet Kissaki’s service and hospitality standards
  • Establish regular communication with the front of house team including pre-shifts, meetings, training, etc.
  • Ensure all new hires are thoroughly trained on the expectations of the restaurant, steps of service, recipes, and presentation required of each dish
  • Resolve hourly team member conflicts by following Kissaki’s complaint handling procedures
  • Prepare disciplinary write-ups and terminations as needed; ensure HR approves all disciplinary actions, and ensure coaching conversations are always delivered with two managers present
WORK EXPERIENCE REQUIREMENTS:
  • 2 years’ experience as a Manager of a fine dining restaurant
  • Experience using Restaurant 365 and Toast, preferred
  • Experience with Japanese cuisine preferred
  • Proficiency in Microsoft Suite (Excel, Word, Outlook) and Google Suite

Job Summary

JOB TYPE

Full Time

SALARY

$127k-146k (estimate)

POST DATE

10/26/2023

EXPIRATION DATE

05/23/2024

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