The Customer Service Order Specialist will receive orders via email. Person will enter order into SAP & manage from order to cash and following through delivery and invoicing.

Customer Service Order Specialist Responsibilities include:

• Interact directly with customers via phone and/or email.
• Respond promptly to customer inquiries.
• Receive customer orders via email.
• Keep accurate record of customer correspondence.
• File delivered customer shipments: Sales Order, Order Confirmation, Warehouse Copy, Packing List, BOL, Customer
• Purchase Order and POD.
• Enter and update customer account information in SAP.
• Process customer orders, returns, and credits in SAP.
• Aid in resolving customer complaints.
• Collaborate with Sales, Planning and affiliates to ensure on time delivery of customer orders
• Ability to calculate figures and amounts such as discounts, interest, commissions, percentages and volume.

QUALIFICATIONS:

• 3 years of experience in order to cash, credits & debits and familiar with incoterms
• High School Diploma or GED
• SAP experience REQUIRED
• Import/Export document knowledge
• Microsoft Office

LOCATION: Greater Houston | ONSITE