Overview

Position: Patient Access Supervisor / Emergency Room / Full Time

Key Responsibilities:

Provides excellent customer service and adheres to the Behavioral Expectations Agreement. Monitors the activities of Patient Access and Customer Service Representatives in all areas of the hospital the Patient Access department. Audits all patient files to ensure that insurance cards, orders and admissions documents are complete and perform Quality Assurance audits with patient accounts in mind. Directs activities related to the Patient Access functions in every area of the department. Assists Patient Access and Customer Service Representatives in counseling patients on their financial responsibility toward the hospital. Responsible for interviewing, hiring and training new staff members. Responsible for coaching, delivering corrective actions, and address staff complaints and/or grievances. Ensures that reports and worklists are worked on a daily basis and that all corrections are processed within appropriate deadlines that do affect billing. Responsible for compiling account checks and denials on a daily basis and work with staff to improve their performance.

Minimum Requirements:

• Education: High school diploma or equivalent
• Certification/Licensure: BLS through the American Heart Association
• Experience: Two years of experience in healthcare setting or related industry.

Skills/Knowledge: Ability to demonstrate written and verbal communication skills, · Ability to demonstrate knowledge of Medical Terminology and Financial counseling, · Ability to interact positively with the public.

Preferences:

Education: Some college education preferred. Experience: Two years of experience in healthcare setting or related industry in a supervisory level.

Benefits:

• Medical, Dental, Vision, Paid Time Off and Tuition Reimbursement for full time employees
• 403b with matching contributions and Sick Time available to all employees
• On-site Wellness Center with fitness classes, personal training, indoor pool, racquetball and basketball courts
• On-site day care exclusive to KRMC employees’ children of all ages
• So much more!

Facility Profile:

Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,900 employees, 270 physicians/allied health professionals, and 150 volunteers. Kingman Regional Medical Center is recognized as an innovator in rural healthcare, a teaching hospital, and a member of the Mayo Clinic Care Network. We provide a full-continuum of highly-technical and specialized medical services to meet the healthcare needs of our community.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore this opportunity with KRMC and apply online today.

 For more information about our hospital and community, check out our brochure at: www.azkrmc.com/docs/Email-Recruitment-Brochure.pdf