Overview

Merchant Success Manager

Who we are and what we create?

We’re Kingfisher, a team made up of over 82,000 passionate people who bring Kingfisher - and all our other brands: Castorama, B&Q, Screwfix, Brico Dépôt and Koçtaş - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.

At Kingfisher, our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

We are open to flexible and agile working. Therefore, we offer colleagues a blend of working from home and our office, located in Kraków. Talk to us about how we can best support you!

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles, even if you do not feel you meet 100% of the requirements.

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self.

We also offer a competitive benefit package and plenty of opportunities to stretch and grow your career: 

• Private medical healthcare at LUXMED (including dentalcare) for you and your family
• Medicover sports card (Fit&More package)
• Life insurance financed by the employer
• 30-minute lunch break included in the 8-hour working day
• Work in a highly professional and stimulating atmosphere
• Training & Buddy programme that will allow you to quickly adapt to your new role
• Wellbeing programme for employees
• Co-financing of monthly tickets for the public transport in Krakow
• Comfortable working environment in the office and the possibility of home office
• Language courses, accounting courses, access to LinkedIn Learning and the possibility of co-financing studies and certification
• Employee referral programme

You no longer need to relocate to get the benefits of working in Kraków.But you can stick to your routine if you want to.Join Kingfisher and work remotely.

Purpose of the role:

On our marketplace, our merchants are our customers. We’re looking for an experienced Merchant Success Manager to guide marketplace merchants on their journey to sell their products.

What's the job?

• Support marketplace merchants through their onboarding onto the marketplace as well as their ongoing operations.
• Overall responsibility for the satisfaction of the merchants during the onboarding phase.
• Assist marketplace merchants with the technical settings of their shop.
• Awareness of the commercial and reputational impact of delays to both the merchant and the business.
• Manage vendor onboarding, IT settings and testing.
• Create and update internal guidance documentation.
• Monitors the daily activity of merchants on the Marketplace.
• Identifies and resolve merchant issues.
• Contribute to the continuous improvement of the Marketplace Model.
• Identify recurring issues and propose initiatives to streamline the onboarding process and improve merchant experience.

What you'll bring

• Good communications skills in English min. B2 level (both spoken and written)
• Fluent written and spoken Polish
• Fluency in web and e-commerce terminology
• Experience with Mirakl, Salesforces or other marketplace platforms
• Understanding of the marketplace commercial model
• Proficiency in MS Office, Excel / CSV
• Experience in a support- or partner relationship-environment
• Organised and results-oriented
• Strong written and verbal communication skills
• Other European languages desirable (Spanish, French)

To get to know us better visit:

Careers website

LinkedIn

Kingfisher plc