3 Guest Service Representative, Full Time Jobs in Kona, HI
KING KAMEHAMEHA KONA BEACH HOTEL is Hiring a Guest Service Representative, Full Time Near Kona, HI
Applicants 18 years of age or older welcome to apply
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Guest Service Representative, Full Time
Rate of Pay: $23.13/hour
Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Guest Service Representative to share the aloha spirit and strive to create a memorable guest experience.
Brief Summary of Job: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures.
Essential Functions and Responsibilities of the job include but are not limited to:
____ Maintain a friendly, cheerful and courteous demeanor at all times, while providing
personalized service to guests.
____ Communicate effectively with guests and fellow team members.
____ Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
____ Anticipate and respond to guest needs.
____ Handle all aspects of guest registration, which can include: expediting the check-in/check-out process; following hotel rate structures, discounts, and selling strategies; issuing room keys; informing guests about hotel features and amenities, as well as local attractions; and satisfying special requests whenever possible.
____ Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
____ Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
____Maintain and understand special guest programs and franchise related programs.
____ Find solutions quickly, and confidently address and resolve guest concerns.
____ Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.
____ Answer phones according to service standards and within 3 rings.
____ Full understanding of the Front Desk system for all guest services.
____ Provide assistance to other team members and departments to contribute to the best
overall performance of the department, restaurant and hotel.
____ Perform other duties as assigned, requested or deemed necessary by management.
***Management retains the discretion to add or change the duties of the position at any time. ***
Knowledge/Education/Experience: Proficient in Microsoft applications. One (1) year experience front office experience preferred. Ability to speak Japanese a plus. Ability to speak multiple languages preferred. High school graduate desirable.
Skills/Abilities/Other Requirements: Must be able to communicate in English with guests, management and team members to their understanding. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Ability to prioritize, organize and make good judgments. Dependable.
At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:
- Competitive Pay
- Employee Explore Travel Program: Hotel room discounts at over 30 Marriott brands and over 7,000 Marriott hotels around the world, including 34 Hawaii locations
- 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations
- Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
- Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide
- Sense of place and culture
- Paid company holidays and other paid time off (vacation, sick, birthday)
- Medical Insurance
- Free Dental Insurance
- Free Life & Temporary Disability Insurance
- Attractive Pension/Retirement Plans
- Monthly Wellness Event
- Reward & Recognition
- Free hot meal each shift worked prepared by our Culinary Ohana
- Free employee parking directly on-site in hotel parking lot each shift worked
- Dry cleaning allowance/ free laundering of employee uniforms
- Other employee shopping and spa discounts
- Learning & Development Opportunities through Marriott Global Source, Pacifica Hotels University and MORE!
Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!
Job Summary
Full Time
Accommodations
$31k-41k (estimate)
04/12/2023
06/29/2024
konabeachhotel.com
KAILUA KONA, HI
50 - 100
Private
JACQUELINE AWA
$10M - $50M
Accommodations
Related Companies
The job skills required for Guest Service Representative, Full Time include Guest Service, Front Office, Communicates Effectively, Retirement Plans, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative, Full Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative, Full Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative, Full Time positions, which can be used as a reference in future career path planning. As a Guest Service Representative, Full Time, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative, Full Time. You can explore the career advancement for a Guest Service Representative, Full Time below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
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