Job Title : 1099 Independent Contractor

Contract Length : 2-3 Months

Locations : Enon, OH and Irving, TX

Technical Skills :

• Troubleshooting and support experience with Windows Client and Outlook Client issues
• General knowledge of email systems, specifically Office 365 Exchange Online
• Troubleshooting skills for client connectivity, networking, and security
• Proficient problem solver with excellent listening skills
• Comfortable working as part of a team

Customer Service Skills :

• Shows respect and empathy to end users
• Proficient problem solver with the ability to anticipate end-user needs
• Manages time effectively and works collaboratively in a team setting

Additional Requirements :

• Client will designate 1 point of contact in Enon and 1 in Irving for escalation purposes.
• End users will include both onsite and shipping individuals, with an estimated 50 / 50 split.
• Contractor will assist users with receiving and return instructions.
• Specific setup requirements include :
• Enon, OH : 550 on-premise devices, 140 Surface 7-11 autopilot setup,
• Irving Texas : 350 Surface 7-11 autopilot setup. and 900 HP 640 G10 autopilot setup.
• Setup times for each device :
• Hands-on time : 20 minutes.
• Unattended time for Carbon Black sync : 3-4 hours.

Resource Estimates :

• Enon, OH : 2 resources for 5 weeks, averaging 30 devices per day.
• Irving, TX : 2 resources for 8 weeks, averaging 30 devices per day.

Last updated : 2024-04-27