ROLE SUMMARYJoin us as we embrace the future of manufacturing and quality excellence! We're seeking a Senior IT Business Analyst with a passion for innovation and a desire to make a significant mark in the industry. In this pivotal role, you'll work with software applications, tackling unique challenges that will sharpen your technical and analytical acumen. With a spotlight on our core Manufacturing and Quality teams, your work will be highly impactful to our global core business and internal customer groups.ROLE RESPONSIBILITIESPartner with customers and key stakeholders to understand requirements for systems and ensure systems, and enhancements, meet these needs.Participation in all phases of the Systems Development Lifecycle including planning, requirements determination, current state analysis, solution design, estimating, construction, testing, training, implementing, and ongoing support and improvement.Support various off the shelf software applications including Trackwise, MasterControl, and Enterprise Asset Management (EAMS).Ensure high customer satisfaction for owned IT systems and services.Establish ongoing service & support plans and models with related proposed structure, SLA’s and KPI’s for solutions.Liaison with others on IT team for technical resources and vendor support teams.Coordinate work with vendors and guide contractor and consultant work.Lead software testing and participate in software validation.Perform fit-gap analysis (tradeoffs) for off-the-shelf software configuration to match business functional requirementsWe believe in investing in our team's professional development. As a senior member, you will have access to continuous learning opportunities, including workshops, conferences, and certifications that keep you at the forefront of the industry. BASIC QUALIFICATIONSBachelor’s degree in Computer Science (or equivalent education and work experience).5 year’s experience as IT Business Analyst or Solution Analyst. Strong working knowledge of IT best practices, tools, and system development lifecycle.Proficient with general office productivity tools including the MS Office suite.Experience and expertise with quality and manufacturing softwares; a plus for specific knowledge of Trackwise or MasterControl.Strong working knowledge, and 3 years of experience, with software validation and FDA 21 CFR regulations.Experience working under waterfall project and Agile methodologies.Expert use of tools such as Excel, PPT, Visio to build analysis and workflow modeling.Demonstrated mastery of requirements writing and risk analysisExcellent status report and PPT presentation presenting to business customers and IT management.