If you receive an offer of employment for this position, it is contingent on the satisfactory completion of a pre-employment background check, immunization review, and drug screen (including THC/Marijuana). CareOregon is a federal contractor and must comply with all federal laws.

Job Summary

The Security and Front Desk Customer Service Representative - JCC is the initial point of in-person contact for employees, members, and visitors to Jackson Care Connect. The position provides customer service by providing reception and general information as well as assistance with administrative tasks such as HR onboarding, vendor/visitor management, mail support, and other duties as assigned. This role is also responsible for routine physical security services such as access control and alarm monitoring, basic first aid, first line assessments, de-escalation etc.

Essential Responsibilities

• Greet and direct members, contractors, and visitors to JCC facilities.
• Provide initial security screening of all people entering JCC facilities.
• Understand local and state laws related to physical security and unauthorized individuals.
• Maintain situational and community awareness for potential threats or risks to JCC employees, members, visitors, and property.
• Maintain and monitor access control at JCC facilities, including employee access badges.
• Treat all customers with honesty, courtesy, dignity, and respect; maintain confidentiality as appropriate.
• Provide customers with professional, timely and competent service; escort visitors as needed.
• Monitor CCTV, monitor alarms, conduct building rounds, and perform other routine security services.
• Provide security incident response and/or investigation as needed, including escalating to law enforcement if necessary.
• Create clear, concise incident reporting documentation.
• Provide scene assessment of emergencies and perform basic first aid as needed.
• Perform cross-matrix and support work within other remote departments such as Human Resources, Mail Room, Facilities, Safety, and Disaster Preparedness. This may include HR onboarding tasks, managing vendor relationships, submitting work requests, tracking parking permits, copy machine assistance, and managing office desk assignments.
• Support Building Evacuation Team as needed during drills and emergencies.
• Provide proactive, value-added service by identifying and reporting building issues.
• Consistently meet or exceed Department and Company standards and expectations, including but not limited to quality, production, and attendance.
• Provide notary services for employees with work-related documents (to include professional license applications/renewals for work).
• Perform administrative/operational duties, as assigned by Executive Administrative staff. This may include, but not limited to setting up conference rooms, ordering office supplies, ordering and (sometimes picking up) food/supplies for JCC's community-based events, running/emptying the dishwasher, printing, and trouble-shooting copy machines.

Organizational Responsibilities

• Perform work in alignment with the organization's mission, vision and values.
• Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization's strategic goals.
• Adhere to the organization's policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Minimum 1 year experience in security and customer service or administrative assistance roles
• Oregon Department of Public Safety Standards and Training (DPSST) unarmed security professional certification OR qualify for DPSST Temporary Work Permit at time of hire
• Oregon DPSST unarmed security professional certification must be obtained within 120 days of the Temporary Work Permit issue date
• First Aid and CPR certified upon hire or obtained within 90 days of hire
• Private security staff must be at least 18 years of age
• Authorized notary for state of Oregon or ability to obtain within 60 days of hire

Preferred

• More than 1 year of security, customer service and/or administrative experience in a health care, call center and/or hospitality environment

Knowledge, Skills and Abilities Required

Knowledge

• Familiarity with the Incident Command System

Skills and Abilities

• Excellent communication and customer service skills, including the ability to interact professionally, patiently, and courteously with customers over the phone and in person
• Strong active-listening and problem-solving skills
• Effective written communication skills
• Strong organizational skills
• Effective time-management skills; ability to meet deadlines
• Ability to make rapid assessments of escalating situations
• Ability to articulate complex issues in an easy-to-understand manner
• Ability to contribute ideas and information in department meetings
• Ability to educate, give concise information and directions, and follow instructions
• Ability to work in a fast-paced environment and manage multiple tasks
• Ability to attend to detail and be accurate
• Ability to use Microsoft Word, Outlook, Excel, SharePoint
• Ability to use cloud-based access control software system
• Ability to use online Call Tracking system to document all activities and communication with members
• Ability to use cloud-based visitor management system
• Ability to learn and utilize new software and technology
• Ability to use two-way radio to effectively communicate during routine security checks, drills and emergencies
• Ability to integrate with an existing team and share best practices
• Ability to contribute to department improvements
• Ability to commit to improving quality and productivity
• Ability to adhere to a set schedule and demonstrate excellent attendance
• Ability to work effectively with others in an environment with diverse individuals and groups

• Possess a high degree of initiative and motivation along with the ability to effectively collaborate and plan with coworkers and others
• Ability to work effectively with diverse individuals and groups

• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear, and speak clearly for at least 6 hours/day

• Ability to stand, walk, sit, and perform repetitive finger and wrist movement for at least 3-6 hours/day
• Ability to push, pull, climb stairs, bend, and pinch small objects for at least 3 hours/day

Working Conditions

Work Environment(s): Indoor/Office Community Facilities/Security Outdoor Exposure

Member/Patient Facing: No Telephonic In Person

Hazards: May include, but not limited, to physical, ergonomic, chemical, and biological hazards

Equipment: General office equipment, multiple line telephone, portable radio, first-aid equipment, AED

Travel: This position may include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.

Schedule: Monday - Friday, 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM onsite

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.