Job Title: Training Specialist/Install & Conversion

Pay Rate: $55k-60K annually

Job Type: Full Time

Expected hours: Varies. Will include travel to the AL, GA and Carolina regions for the first 12-36 months.

Must reside in the Charlotte/Concord, NC region

Company Overview:

Founded in 1985, Kimble’s Food by Design is the fastest growing commissary and food service company in the Southeast. An unwavering dedication to customer service and cutting-edge technology have earned us a superior reputation unmatched by any other provider in the industry.

Summary:

Seeking a positive, highly motivated, detail-oriented Client Services Team member with customer service experience, strong interpersonal and analytical skills, and ability to take projects from start to finish. Split role that handles incoming phone calls and emails from correctional facility staff and business partners for the purpose of support, as well as onsite repair, troubleshooting, installing and training on and around our correctional commissary banking systems, software and hardware. Due to the wide range of differences between customers and partners, tasks outside of the above listed scope are common and can vary from on-site support at a correctional facility to helping pack and deliver orders in the fulfillment center. Positive, collaborative attitude and highly polished professional communication skills are required.

Responsibilities:

• Will work directly with clients gathering financial and software information/needs.
• Ability to work directly with clients training them on our systems during or after conversations
• Direct communication with our clients to ensure any issues are resolved in a timely manner.
• Work regularly with the Client Services Team to understand consistent issues and working towards a timely resolution.

Requirements:

• Results oriented
• Strong business analysis
• Organized, self-directed and motivated
• Ability to apply technology to facilitate solutions
• Ability to travel
• Proven track record of managing multiple projects and priorities in a fast-paced environment
• Previous experience in Customer Service
• Intermediate to Advanced hardware knowledge
• Good Communication Skills
• Must pass a background check and drug screening
• Must have a valid state driver’s license

Benefits:

• Full time benefits (medical/dental/vision) offered after 90 days
• 401k match
• Car allowance provided – Fuel and oil changes paid
• PTO
• Free Life Insurance policy
• Free Telemedicine program
• Christmas Savings program
• Cell phone percentage reimebursement
• And more!!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as assigned.