We are an established real estate law firm with offices across California. Our firm is looking for an Business Process Specialist to join our fast-paced team. The Business Process Specialist will work with stakeholders throughout the firm to create consistency and improve efficiency in day-to-day procedures. They will be responsible for analyzing current practices and creating standard operating procedures for use in all offices.

About Us:

With over 45 years in the California legal industry and six offices statewide, our firm was founded on a commitment to customer service that has flourished within our culture of inclusion and diversity. We believe in working hard for our clients each day and in taking care of our employees so they are empowered to do their very best work. Our mission is to provide the highest quality, cost-effective legal services to our clients.

Responsibilities:

• Conduct meetings with staff and attorneys across multiple offices to develop a full understanding of procedures in each sub-department.
• Work with Managing Partners and Operations Manager to establish and document best practices for each process.
• Develop and maintain library of policy and procedure documentation.
• Facilitate open communication between offices.
• Identify and alleviate bottlenecks to help streamline processes.
• Assist with the implementation of new processes and procedures.
• Audit workflows and ensure best practices are followed.
• Generate reports to provide insights and support decision making.
• Identify opportunities to leverage technology for automation or improved efficiency.
• Work with learning and development team to create training resources.
• Occasional travel to other office locations possible.

Qualifications:

• 2 years of experience in process mapping and project management

• Excellent written and verbal communication skills
• Ability to translate processes into written documentation
• Strong organization skills and attention to detail
• Ability to develop and maintain productive relationships with individuals at all levels of the organization
• Ability to problem solve and implement solutions to improve efficiency

The following qualifications are preferred:

• Law Firm or Legal Services experience
• Familiarity with the firm’s case management software, ProLaw
• Bachelor’s Degree

Schedule:

Position is full-time at 40 hours/week. Our business hours are 8:30am-5:30pm Monday-Thursday, 8:30am-5:00pm Friday.

This position is fully onsite/in-office for the first 90 days and will then be eligible for a hybrid work schedule.

Why Work for Us?

Our firm offers a rewarding work environment that values a work-life balance and fosters a culture of professional growth and opportunities. We provide a comprehensive compensation package that includes medical, dental, vision, life, and disability insurance, 401(k), paid vacation, and sick time.

What employees are saying about working with us:

• “The people, atmosphere, culture, and work/life balance are great.”
• “I always feel included, respected, and a part of the team.”
• “I have been given so many opportunities to grow and have learned so much.”

Candidates who meet the criteria for the position will be contacted for the next step in the hiring process. Interviews are currently being conducted by phone or video with possible in-person interviews for finalist candidates.

We are an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.