Job Philosophy
The Training coordinator is an ambassador and protector of the Killer Burger brand. You are the primary guide for your store, making sure everyone knows how and why things are done the way they are, ensuring the caliber of process and quality of the product. Your main tool will be the Killer Burger Training Program which you will be expected to follow. It will be your responsibility to ensure that every employee is trained well and efficiently, using both praise and discipline. You will serve as one a Person in Charge (PICl for several shifts per week, providing a combination of leadership, commitment, and feedback (information) that is required for your store to be successful and to help the company thrive. As youtrain and manage your staff, you will be responsible to help them see when something is not up to standards, helping them to identify hte root cause and employ proper solutions. You will work to support your direct supervisor, the General Manager of the store.
Specific Job Responsibilities
Upholding the Three C's
These are what we require of ourselves, and the members of our crew:
Competency: command of the requisite skills of the job
Chemistry: ability to integrate effectively with the staff and leadership
Character: demonstrated integrity.
Training & Quality Control

Customer Experience
At Killer Burger we throw The Party everyday. We are happy, efficient & focused on our customers. We greet them when they come through the door, we check to make sure they arehappy with their experience and we thank them when they leave. You must:

• See your store from the perspective of the most demanding customer & communicate to store leaders any changes needed to ensure the satisfaction of those customers.
• Model & demonstrate friendliness, respect & clarity in communications with customers & staff.
• Be able to communicate information about all the products we offer, how they are sourced, prepared, stored, ordered & priced.

• This is a group effort. Quality comes from good systems, well-informed staff & consistent enforcement of standards. We want to do things better all the time at Killer Burger, so quality also means communicating well & often, leaving the door open to change & considering every suggestion. You will:
• Learn, train & enforce Killer Burger systems of operations: cash handling, bookkeeping, health &
• safety, cleanliness standards, recipes, cooking procedures.
• Oversee & support the crew to ensure they effectively implement our standards of quality.
• Be expected to work any position or station in the restaurant in order to predict, assess & improve the quality of performance throughout the store.

• Maintain 6S standards in your stores.
• Maintain the Maintenance Schedule for your stores.
• Promptly facilitate any repairs needed for equipment or the store.
• Perform or delegate minor repairs.

• Follow all inventory, ordering & stocking procedures.
• Ensure the menus in your store are presentable, up to date & distributed.
• Ensure Killer Burger merchandise is in the store display
• Oversee & ensure each item we stock is kept in its labeled storage space.

• Ensure that all HR documents get from the stores to the HR department.
• Monitor & maintain the company payroll procedures; including time clock equipment & data.

• Oversee & enforce the Cash Handling System for your store.
• Follow all company financial reporting procedures & account for store funds.
• Ensure all financial documents arecollected, stored safely & delivered to Accounting.

• Facilitate communications between the admin staff & staff in your store.
• Distribute all necessary written & electronic resources to your store.
• Use company email solely for Killer Burger communications;you are required to check it every day you are scheduled to work.
• Do Not use any personal email address for Killer Burger business.
• Submit or distribute all company communications in a timely fashion & in a professional manner.
• Maintain an Open Door policy & treat staff with respect & courtesy.
• Abide by a Killer Burger Non-Disclosure Agreement

• Work is conducted at the Killer Burger stores, and offsite meeting locations.
• Environment has moderate to high noise level.
• Position requires regular sitting, walking, computer work, cooking, cleaning, lifting & phone calls.
• You will be required to lift up to 45 pounds frequently.

• Maintain the TC FOB schedule
• Be required to attend regular meetings with the Leadership Group.

• Fun, music filled, fast paced work environment.
• TIPS! During a typical workday, you’ll earn $5 to $10 per hour in tips.
• Flexible Schedules
• Ongoing training & opportunity for advancement.
• Shift Meals
• Team Member Food Discount: 30% off regular menu price dine-on or takeout orders only.
• Healthcare, Dental & Vision plans in accordance with the Affordable Care Act.