Reports to :

Human Resources Manager

Job Summary :

The Representative will provide complex clerical and administrative support duties requiring specialized knowledge of human resources general functions, programs and services.

This position will be responsible for a variety tasks and projects in support of all human resources services.

Essential Functions :

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Assist with Human Resources functions including team member / labor relations, internal communications, licensing / records, employment coordination, new hire processing, training, and uniforms distribution and inventory.
• Ensure the highest possible standards of internal and external guest services are provided; and listen and respond to concerns and questions timely and thoroughly.
• Organize work, input data, and ensure accuracy of data. Assist team members and KLEC departments with various concerns and issues.
• Generates and sends required reports.
• Meet, greet and direct HR / Training office visitors.
• Respond to phone calls and emails timely and thoroughly.
• Performs internal and external office communication; e-mails, voicemails and miscellaneous written correspondence.
• Organizes and maintains in alphabetical order personnel records and continually manually files documents for HR, Training and Recruiting in appropriate team member files ensuring accuracy and completeness.
• Maintains I-9 forms using established filing systems. Maintains Medical and Confidential files using established filing systems.
• Process billings and requisitions as directed and maintain supplies needed for the department.
• Receives, prepares and processes resignation paperwork.
• Processes personnel action forms, including entering information in KRONOS accurately and timely, forwards documents to payroll and other departments as necessary and ensures that team member's personnel files are updated timely with the new information.
• Receives, sorts and distributes office mail.
• Enter new hire information into the KRONOS system, prepare and complete new hire packets, ensure proper documentation of all forms, assign team member identification numbers, verify authorization to work in the U.

S. Obtain and deliver required documents for signatures and processing.

• Attend meetings with management with regard to adverse actions, performance reviews, department updates, etc. and interpret / translate information as needed.
• Work collaboratively with Payroll Department and Gaming Commission with regards to licensing and payroll issues.
• Manage and monitor HR records and files to ensure all team member files meet Federal compliance standards of the Privacy Act of 1974, HIPPA, and FML.
• Coordinate materials for meetings, training sessions and other activities for the HR general functions.
• Prepare Power Point presentations in support of HR general and training functions as directed.
• Assists HR Director and HR Manager with research and / or special projects as needed.
• Schedule weekly departmental meetings, records minutes or notes during departmental meetings and distribute to entire team.
• Demonstrate and promote KLECH core values and MAD skills
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.

Maintain accurate MTL, MIL, CTR and SAR as needed.

The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position.

The duties and responsibilities will be subject to change based on organizational needs and / or deemed necessary by the Director.

Perform other duties as assigned.

Minimum Requirements to Qualifications :

• A High School Diploma or General Education Diploma (GED) is required.
• Four to five (4-5) years of clerical and administrative experience, with a proven work history of working in a fast-paced environment with a focus on confidentiality of information.
• The demonstrated ability to effectively address multiple competing priorities on an ongoing basis.
• Demonstrated ability to build strong collaborative relationships within all levels of a company or organization.
• Advanced level of proficiency with the Microsoft suite (word, excel, power point), internet use and departmental specific software and programs (Kronos, Inventory Management System, Job Boards, etc.)
• Must demonstrate effective English verbal and written communication skills; experience with public speaking or speaking in front of large groups highly desirable.
• Associated degree in Business Administration or Administrative Assistant Diploma or certification preferred.
• One (1) year of experience working in a Human Resources department preferred.
• Verbal and written communication skills in Spanish and other languages are a plus.

Other Criteria :

Skills and Abilities :

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands :

While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods;

reach with hands and arms; talk and listen on a regular basis.

• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and / or move up to 30 lbs.

Work Environment :

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to : artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment :

Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.

Responsible to keep all documents current and valid at all times.

• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Last updated : 2024-03-23