RESPONSIBILITIES :

Kforce has a client in need of a Help Desk Specialist in Boston, MA.Responsibilities :

• Provide level 1 help desk customer support to assist licensees using BHPL eLicensing application to apply for / renew health profession licenses
• Triage incoming issues to determine appropriate actions
• Utilize internal ticketing system
• Communicate, and enforce system standards as necessary
• Simulate and troubleshoot user problems
• Train other state staff in operation of the Help Desk as needed
• Ensure Help Desk phone is not left unattended
• Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes
• Participate in daily team standup
• Perform other duties related to HPL eLicensing helpdesk

REQUIREMENTS :

• 3 years of experience working as a business application customer help desk specialist
• Excellent Telephone and interpersonal skills
• Excellent organizational skills
• Proficiency using Microsoft Project, Microsoft Office 365, Microsoft Teams and Atlassian JIRA
• Analytical thinking skills
• Strong follow-up skills
• Ability to work effectively both as an individual and as a team member
• Ability to get up to speed quickly

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.

We may ultimately pay more or less than this range.

Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.

This range may be modified in the future.

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.

Salaried personnel receive paid time off.

Hourly employees are not eligible for paid time off unless required by law.

Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note : Pay is not considered compensation until it is earned, vested and determinable.

The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

PandoLogic. Keywords : Help Desk Specialist, Location : BOSTON, MA - 02108 , PL : 591055662

Last updated : 2024-02-26