Onsite Help Desk Analyst-End User Support - Boston, MA

• 7.5 hours per day Monday-Friday
• 4 Month Assignment

Role and Responsibilities

• Provide day-to-day desktop support such as identifying, researching, and resolving technical issues.
• Respond to inquiries via email, phone, or ticketing system – Fresh Service. Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been resolved.
• Configures and administers Office365 platform including but not limited to Teams, Exchange, OneDrive, SharePoint, etc.
• Support small number of Mac OS X machines.
• Responsible for On-boarding and Off-boarding task, including all application accounts, email, phone setup, and training.
• Apply existing and assist with development and documentation of IT policy and procedure, specifically those associated with Service Desk Process & Procedure
• Manage and monitor internal assets to ensure accurate inventory records in our Asset Management System
• Maintain conference room audio/visual system and related equipment.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Log all helpdesk tickets in helpdesk application.
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures.
• Ability to learn new applications and procedures as they become part of the day to day associate work process

Qualifications and Education Requirements

• 2 years experience as a help desk technician or other customer support role as well as working in a Windows/Mac environment.
• Strong PC software and troubleshooting skills.
• Good understanding of Windows 10, Mac OS X, and Office 365 products
• Ability to communicate technical information, both verbal and written to a wide range of end-users
• Mac and PC hardware, Printers, scanners, computer peripherals

Responsibilities

• Troubleshooting the following.
• Windows 10 /11.
• Citrix.
• IBM Access Client to access iSeries.
• Lotus Notes.
• Printing.
• Office 365 suite.
• Basic networking
• Good communication and documentation

Preferred Skills

• Microsoft O365 Suites
• Windows 10/11 and Mac OS
• Basic networking

Applications Nice to have but not required

• SCCM
• Imaging
• Lotus Notes
• IBM Access Client
• iPhones
• iPads

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.
• This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks.
• This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.

About F2OnSite

F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the “Boots on the Ground” for our customers. Our tag line of “Relax, we got this!” isn’t just marketing: it’s the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success.

F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply.

Job Types: Full-time, Contract

Pay: $23.00 - $26.00 per hour

Schedule:

• Monday to Friday

Application Question(s):

• Are you currently working?
• What is your minimum and desired hourly rate requirement?

Work Location: In person