RESPONSIBILITIES:
Kforce has a client that is seeking a Service Desk Tech in Scottsdale, AZ.
Summary:
The Service Desk Tech Lead will provide end-user and visitor support in accordance with established operational and procedural measures and document events for reference/tracking and compliance purposes. Service desk hours are 8-5.
Duties:
* Receive, prioritize, and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs)
* Escalate complex events to appropriate individuals, as necessary
* Manage user and device event tracking through global ticketing system
* Provide technical and troubleshooting assistance related to MS Windows/Office, MACs, and other desktop applications
* Source computer hardware, mobile devices and other technology tools and products and coordinate approval and payment
* Receive, configure, and deploy computer hardware, software, mobile devices and other technology tools and products
* Enroll and administer mobile devices
* Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers
* Manage user/computer/group objects within Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions)
* Provide limited technical and troubleshooting assistance related to the company's critical business systems
* Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact
* Assist division/corporate IT teams in becoming and remaining compliant with the company's IT security policies and minimum standards
* Perform and document quarterly self-assessments and monitoring activities
* Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures, and guidelines)
REQUIREMENTS:
* Bachelor's degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred
* A Certification and ITIL Foundations Certification a plus; Equivalency: Three-seven years of experience - Service Desk Technician II
* One to three years of relevant experience
* General understanding of how financial systems support business goals and objectives
* Self-starter who takes initiative and requires minimal supervision
* Strong analytical and problem-solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment
* A positive Customer Service oriented attitude is required
* Customer focused with the ability to communicate to, and develop relationships with, all levels of the organization
* Excellent written and oral communication skills
* Team mentality and the ability to work effectively with diverse stakeholders
* Attention to detail
* Ability to multi-task
* Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities
* Occasional travel (up to 10%)
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.