RESPONSIBILITIES:
Kforce has a client that is seeking a Help Desk in Denver, CO. The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work. The candidate must be local for in-person interviews and reporting to work on scheduled days. This role is Contract only without possibility for extension.
REQUIREMENTS:
* May require an Associate degree in a related area and at least 6 years or equivalent experience in the field or in a related area
* Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years (Fifteen (15) semester hours in Information Technology or a related area is required)
* Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of two (2) years
* Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years (Proof of certification must accompany application)
* One (1) year of work experience as a Systems Administrator-Associate and Help Desk Coordinator-Intermediate may substitute for all the required experience
* Current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh
* Experience working with an IT ticket system required; Service Now experience with incident, requests and asset management are preferred
* Full-time professional work experience in Business and/or Information Technology
* Asset management, verbal and written communication, excellent customer service skills on the phone and in person
* Must be local, have a clean driving record, reliable transportation
* Must be able to take direction and work independently when necessary
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.