1 Customer Experience Advocate Job in Hamilton, MI
Keystone is Hiring a Customer Experience Advocate Near Hamilton, MI
Position Overview: This position will provide quality experience in every step of the customers journey, resulting in increased customer satisfaction and account retention for the company by handling a variety of incomingcustomers calls. The Customer Service Specialist will support our Energy division; w ill coordinate customer inquiries, payment processing, and handle modifications to account informationwhile following company policies and procedures. This role will ensure customer inquiries and requests are handled completely and in timely manner. This full-time position offers benefits, competitive pay along with an unmatched company culture.
Duties and Responsibilities:
Include but are not limited to
- Handle customer calls in a timely and professional manner
- Communicate clearly and respectfully with callers, researching customer accounts and asking questions for clarification
- Process credit card payments, orders and requests accurately
- Prioritize, assign, and dispatch orders with internal team
- Process electronic files
- Assist customers with Keystone Connect account questions
- Understand and effectively explain energy programs
- Sort and distribute incoming and outgoing mail
- Process member questions related to patronage, equity, and accounts
- Review customer statements and budgets
- Other duties as assigned
- Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Proficient with Microsoft Office Suite and ability to use proprietary software
- Excellent organizational skills and ability to work well with numerous interruptions
- Detail oriented and able to process work accurately with minimal errors
- Ability to perform multiple tasks simultaneously
- Basic mathematical skills
- Ability to work without supervision and make appropriate decisions
- Work well in a team environment and independently
- Ability to work overtime as business warrants
- High school diploma or equivalent
- 6 months of customer service experience
Job Summary
Full Time
Ambulatory Healthcare Services
$38k-48k (estimate)
05/11/2024
06/08/2024
keystonecorporation.com
LILLINGTON, NC
25 - 50
1979
LINDA MC DONALD
$5M - $10M
Ambulatory Healthcare Services
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About Keystone
Keystone Corporation is a national and international real estate development company headquartered in Raleigh, North Carolina that specializes in the acquisition, development, leasing, management and sale of a vast range of commercial and residential properties. Our focus is providing quality real estate developments to national and international companies, local and state government institutions and private businesses. Since 1979, Keystone Corporation has built over six million square feet of commercial space that includes Class A office space, laboratory, research & development, medical, edu...cational facilities, industrial/manufacturing, distribution facilities, flex and warehouse space. In addition, Keystone has developed over 7,300 single family lots and 1,900 apartment, townhome and condominium units. Keystone s projects have been located in North Carolina, California, Georgia, Alabama, Tennessee, South Carolina, Wyoming and internationally in the following countries: Panama, Mexico, Honduras, Dominican Republic and the Cayman Islands. Keystone Corporation operates on the principles of service, integrity and teamwork. Our mission is taking a vacant piece of land and envisioning a community development that will serve multiple uses including business and residential. Keystones Development Team then makes that vision into a reality a reality that will stand the test of time, that will provide people with an inviting, friendly environment and that will give those who pass by a sense of pride. Simply put, Keystone Corporation is in the business of recognizing a need and fulfilling it with creativity, vision, experience and resources!
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The job skills required for Customer Experience Advocate include Customer Service, Microsoft Office, Written Communication, Customer Satisfaction, Organizational Skills, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Advocate positions, which can be used as a reference in future career path planning. As a Customer Experience Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Advocate. You can explore the career advancement for a Customer Experience Advocate below and select your interested title to get hiring information.
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