The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

Ability to assist in daily Amazon EDV business operations often requested on ad hoc basis, including shuttling vehicles back and forth from delivery stations

Conduct pre-delivery inspections on new vehicles, using a documented process, checklist, and guidelines

Document results (pass/fail)of pre-delivery inspections and communicate results to team members/supervisor

Follow Rivian repair procedures with efficiency without compromising quality and safety

Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles

Assist and support vehicle repairs in a setting outside of a service center

Conduct road tests on vehicles to ensure quality of the repair

Perform necessary parts operations such as parts ordering, receiving, shipping and inventory

Stay up to date with technical skills and required training

Support campaigns and containment initiatives

Maintain and process accurate expense reporting as needed

Establish peer relationships and work under the mentorship of a senior technician

Maintain high quality work and efficiency while working with little supervision

Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment

Provide service support to the field to support the Service organization

Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment

Qualifications

Level 1 Technician: Less than 2 years of experience in a directly related trade (tire shop for example, motorcycle repair shop, but not cashier); no automotive specific training required

Level 2 Technician: 2-4 years of experience in an automotive specific environment with exposure to various repairs (usually an independent shop, or dealership -not only oil changes, or tires); automotive training preferred

Level 3 Technician: 5 years of automotive experience, EV experience preferred

HS Diploma or GED preferred

Graduated from an accredited automotive repair school preferred

One year experience working in an automotive repair shop preferred

Proficient in using hand tools and power tools

Ability to drive non-commercial truck and trailer preferred

Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours

Must possess a valid driver’s license, and maintain a clean driving record

Experience using a work order management system including repair documentation

Experience working in start-up environments preferred

Exhibits patience and eagerness to learn

Strong organizational and time management skills along with attention to detail

Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)

Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours

Minimum age of 21 

No driving related suspensions or revocation of Driver License (within a 3-5year period) 

Ability to read and speak fluent English 

Ability to properly document repairs completed and in process