The Executive Meeting Manager is responsible for soliciting and booking quality group business for the hotel according to established guidelines as set forth by the Director of Sales and Associate Director of Sales. Success is measured by a monthly analysis of room and banquet revenue production against a predetermined goal.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage and convert a high volume of short-term leads through excellent organization and processes.
• Understand and own all guideline and policies related to group business to effectively respond to short term leads quickly.
• Assist in turnover of group business to operations, demonstrating the ability to service groups where needed.
• Exceed sales call goals & objectives, outside sales calls, site visits as assigned by the Director of Sales.
• Maintain close communication with operating departments to facilitate excellent service to internal and external clients.
• Conduct sales calls, FAM trips, site visits, and other creative initiatives in assigned market
• Prepare proposals and contracts for incoming business.
• Help guide strategy discussions for group business growth
• Ensure the accuracy of all information regarding group or special event/reservation needs, including input into Tripleseat.
• Communicate group/event information and or changes to relevant departments in a timely manner.
• Willingly perform administrative tasks to support the overall mission of the hotel and sales department.
• Other duties as assigned.

QUALIFICATIONS

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

KNOWLEDGE

Strong product knowledge of both our own hotel as well as our competitive set.

Strong knowledge of meeting/event set-up and banquet requirements to execute events.

SKILLS AND ABILITIES

• Clear, experienced and strong communication skills, verbal (phone and live presentations), and written.
• Comfort and proficiency in researching clientele via the internet. Understanding and adherence to company.
• High standards with respect to salesmanship skills and closing techniques.
• Ability to maintain hotel standards, policies, and procedures.
• Ability to think clearly and communicate under high pressure or deadlines.
• Strong organizational skills; must be able to complete work in a timely, accurate and thorough manner.
• Ability to work effectively and relate well with senior management, colleagues, subordinates, and individuals inside and outside the hotel.
• Ability to compute mathematical calculations.
• Must be able to maintain a flexible working schedule. Nights, weekends, and travel will be required.

LOCATION AND RESPONSIBILITIES

Position is on-site with occasional flexibility for hybrid days based on team coverage, as determined by the General Manager, Director of Sales, and Associate Director of Sales. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/ EXPERIENCE

Minimum of a Bachelor's degree (or equivalent) and 3 years of luxury hospitality industry sales and catering experience with progressive managerial responsibilities. However, a combination of experience and/or education will be considered.

LICENSES/CERTIFICATIONS

Valid driver’s license

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day.

Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.

Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.

Periodic travel is required. Up to 25%.

UNIFORM REQUIREMENT

Professional business attire required.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).