Job Description

Join Kernan Insurance, a customer-focused insurance agency located in Powell, Ohio. As a Licensed Insurance Customer Service Representative, you will be an integral part of our team, dedicated to providing exceptional service to our valued clients. In this role, you will handle incoming calls and inquiries, address customer concerns, and assist with policy-related questions.

At Kernan Insurance, we pride ourselves on creating a positive and inviting work environment. You will work closely with a supportive team, collaborate on problem-solving, and have the opportunity to make a difference in our clients' lives.

We are looking for individuals who are passionate about customer service, possess strong communication skills, and thrive in a fast-paced environment. If you are seeking a fulfilling career where you can help others and be part of a close-knit team, Kernan Insurance is the place for you.

Benefits

Responsibilities

Handle incoming calls from policyholders, providing prompt and professional assistance.

Address customer inquiries, concerns, and complaints, ensuring excellent service and resolution.

Assist clients with policy-related questions, coverage updates, and claim inquiries.

Update customer information accurately in our database and ensure confidentiality.

Collaborate with team members to effectively resolve customer issues and provide support.

Requirements

A valid Ohio Property & Casualty Insurance License is required.

Prior experience in a customer service role or insurance industry is preferred.

Strong verbal and written communication skills.

Excellent problem-solving and conflict resolution abilities.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

A positive and inviting attitude with a passion for helping others.