At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Knowledge and Skills

• Strong knowledge of Microsoft Office Suite-Word, Excel, Access, PowerPoint and Outlook.
• Experience with MSSQL Query is a plus.
• Ability to establish and maintain a positive rapport and helpful effective working relationship of with all levels of management, client, staff members, users, vendors and others.
• High attention to detail, communication, presentation and organizational skills while working on multiple assignments simultaneously.

Experience

• Bachelor’s degree in any of the following: Business Administration, Computer Science, Information Systems, Engineering and Mechanical or related disciplines.
• Enterprise Asset Management of physical assets (ISO 55000 / PAS 55) knowledge a plus.
• 2-4 years of information technology systems application support, reporting and maintenance experience or equivalent field experience.
• Must have a valid Driver’s License.

Key Accountabilities

• Produce inspection criteria for verifying condition of assets, monitor maintenance practices and procedures, and assist in establishing criteria for preventive maintenance cycles based upon data driven metrics.
• Implement and maintain all asset inventories, inspections, and preventative maintenance programs for all Engineering and Mechanical departments in Trapeze EAM.
• Review and validate new asset data provided by the asset handover process to maintenance.
• Produce and deliver all necessary scheduled and ad-hoc Trapeze training to all Engineering, Mechanical departments, and MBTA personnel.
• Provide support for employees using Trapeze EAM for their everyday work assignments. This includes, but not limited to walkthroughs, troubleshooting, investigating and/or responding to user product support calls, emails or inquiries via remote or onsite sessions as deemed necessary. '
• Support MBTA’s OCAR Service Request process to include running weekly OCAR meetings.
• Assist in developing and documentation of business workflow processes. Support execution and rollout of new system workflows.
• Provide professional, consistent and responsive support services across all KCS businesses following best practice standards, processes and systems required to deliver high quality user service. Document, track and monitor problems to ensure a timely resolution.
• Review inspections, test samples, reports and other data to determine the State of Good Repair of assets and components.
• Collect requirements from the business with respect to Report and Visualization development. Submit appropriate change requests as needed.
• Assist in QA, testing and documentation of new EAM releases & products.
• Act as the liaison between Trapeze software vendor, KCS DS and KCS Engineering and Mechanical keeping abreast with software upgrades and functional improvements
• On occasion be flexible to work all shifts and/or locations as assigned or directed
• Comply with and ensure staff compliance with all safety rules and procedures. Report all hazards as required.
• Perform other duties and projects as assigned

Additional Statements

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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