Service Manager

At Kenworth of Louisiana, our technicians are an integral part of our business. They are committed to customer service, safety and preferably have experience in diesel or heavy equipment repair.

Why Kenworth? Simply put, we strive to be the best. Our customers appreciate our excellent service available at eight locations in the State of Louisiana. We are proud to offer the following:

• Competitive wages and consistent pay
• Career advancement opportunities and paid training
• Paid time off after a year of service
• Paid Holidays
• 401(k) with a generous employer match
• Health, Dental, Vision, Life, Disability, and Telemedicine Insurance

Now is the time to enhance your career, not just pursue another job. You don't want to miss out on this excellent opportunity! Apply online today!

Qualifications:

• CDL Preferred
• 5 years of relevant experience or education preferred.
• Must display excellent leadership skills.
• Required previous supervisory experience.
Must have strong work ethic and be committed to extra hours when needed.

Summary:

Responsible for running an efficient service department; will operate the department at maximum production while controlling costs, building and maintaining a loyal customer base, maintaining good employee relationships, recruiting new employees, setting and obtaining profit objectives and maintaining customer service records as well as assisting with other departmental records.


Essential Duties:

• Ensures departmental profitability while striving to meet goals and objectives

• Hires, trains, motivates, counsels, and monitors the performance of all service department staff

• Is familiar with and able to perform all departmental duties

• Conducts meetings with departmental employees as needed to discuss operations and/or problems that arise

• Establishes and maintains good working relationships with customers to encourage repeat and referral business

• Services as a liaison with factory representatives

• Greets all customers promptly and gives firm estimates on costs and time requited for repairs and maintenance

• Handles all customer complaints courteously and promptly

• Handles after hour service calls as needed for your team

• Maintains the highest possible standards of workmanship

• Maintains records of training and schedules training for techs required by manufactures/suppliers

• Develops systems to check for quality of workmanship and jobs performed. Leads quality control inspection.

• Strives for teamwork and harmony with other departments

• Maintains a repair order system that follows the "three C's"; complaint, cause and correction

• Maintains accurate records and ensures warranty parts retention and downloads

• Works with parts department to ensure proper parts stocking of high use parts

• Ensures units are triaged within 2 hours and repair plans are communicated to customers

• Communicates effectively with all customers in a manner that reflects positively on one self, the dealership and the brands

• All other duties as assigned


Work Environment:

The employee will be exposed to moving parts and electrical current. Exposed also to grease, chemicals, dust, dirt, and the heat and cold of the outdoors.


EEO Statement:

It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Kenworth of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.