Role overview **WELCOME TO KFC**

Welcome to Kentucky Fried Chicken. Our world famous chicken restaurant brand all started with one cook, Colonel Harland Sanders, who created a finger lickin good recipe more than 75 years ago, a list of secret herbs and spices scratched out on the back of the door to his kitchen. He started travelling by car to different restaurants and cooked his fried chicken on the spot for restaurant owners. He did this at the age of 65. If the owner liked the chicken, they would enter into a handshake agreement to sell the Colonels chicken. Legend has it that Colonel Sanders heard 1009 Nos before he heard his first yes. The Colonels story still inspires us today. It reminds us how grit, perseverance, dedication and ambition along with hard work can create success; regardless of your age or where you come from.

Our purpose as an employer is to empower our people to find their own secret recipe in life too.

**WHO WE ARE**

Take one man with a big idea (and some serious style), add 11 herbs and spices, 1,009 rejections, buckets of grit, ambition and southern hospitality and youve got KFC. Its simple, were a people business that sells chicken and chips (and some other pretty epic stuff too).

**OUR RESTAURANT CULTURE**

We do things the right way. It isnt always easy, but its always better. We lead with our hearts, work hard and play hard and we welcome everyone into our big KFC family. It doesnt matter who you are, where youre from, or what your shoe size is everyone has a place at the Colonels table. All we ask is that you roll up your sleeves, get stuck in and treat our team like family and our guests as friends. Its what the Colonel would do.

Heres a bit more on what you can expect from the job and some of the important experiences that can help you show youve got what it takes. In this role you practically are the Colonel. As Restaurant General Manager (RGM) you are our Number 1 business leader. 92% of people who work for brand KFC are led by Restaurant General Managers all across the UK & Ireland. Well never take for granted the important role you play in leading our teams to deliver our world famous fried chicken to all of our fans. Our RGMs have a wealth of experience coming from a variety of backgrounds; from supermarkets, pubs, to high street retailers and even banks. But above all youre an authentic brand ambassador who cares about people and also happens to love our chicken and chips. In this role youll be empowered to run your restaurant like you own it so put on your bolo tie and get ready to make the Colonel proud. Heres how

**THE COLONELS FAMILY**

Its our other SECRET. We like to think of our people as the 12th secret ingredient of our famous recipe. As Restaurant General Manager youll help your team be their best selves through on the job training every day; Youll care about making a difference to each team members personal growth and development and supporting them on the right way to do things. Youll help build a team that knows how to have fun together even when the going gets tough. Youll celebrate and recognise your team for achievements (big and small). A heartfelt thank you means a lot.

*EXPERIENCE: Leadership and development of a diverse team; strong positive communication skills; understanding of HR disciplinary and grievance processes advantageous.*

**EVERY GUEST LEAVES HAPPY**

When it comes to the people who put food on our tables, we care hard about treating every guest like a friend in our home. Youll care about the things our guests care about which is: Tasty hot delicious food, served fast, with friendly service, making sure they get everything they ordered. Youll need to be bit of a clean freak too making sure the team are all over the cleaning schedules for the restaurant and dining areas (Oh. And this includes the bathrooms). Youll help train the team to be ready, willing and able to help our guests with any questions they may have when ordering at our digital touch screen kiosks; Youll be an expert in making it right for them if anything ever goes wrong and work with your management team to review guest feedback and make the experience better and better. And heres the truly fun part - you are empowered to use your imagination and help the team create feel good moments that bring a little joy to every visit.

*EXPERIENCE: Retail & hospitality management, proven track record of improving the guest experience.*

**SHOW ME THE CHICKEN SALES!**

The Colonel had many jobs but first and foremost he was a chicken salesman. We love to sell chicken. In fact we believe every occasion is a potential fried chicken occasion. Youll work with your team and Area Coach to plan for every potential opportunity, always keeping your finger on the pulse of what is happening in your community and with the competition; youll always be thinking about what might help your team sell more of the Colonels good stuff: finding ways to improve operational standards and the guest experience. Your team will be clear on the sales goal for every shift and just as pumped as you are to smash those sales records, win incentives and keep the chicken wings flying.

*EXPERIENCE: Proven track record growing sales; decision making successes; commercial understanding.*

If youve dreamed of being a business entrepreneur then the experience doesnt get better than this. Youll roll up your sleeves and get stuck into the daily, weekly and monthly business reports for your restaurant working with your Area Coach to develop growth plans, really getting into the nitty gritty of what drives the profit after youve sold all of that good chicken. You will ensure good practice around all cash handling and in-store banking procedures. Youll have a strong understanding of how to control costs including people deployment and making sure were on target. Every job has got to have some admin - the admin part of your role will be making sure all daily paperwork is completed. Our chicken is too good to waste so taking care that teams prepare what is needed and keep waste to a minimum is helpful too. Lastly, making sure our restaurants are fully stocked is important, youll help by making sure that we keep an eye on stock levels, order the correct supplies, and coach your team to check all deliveries so that we never disappoint our fans by running out of their favourites.

*EXPERIENCE: Understanding of profit & loss drivers; decision making successes; cost management; commercial understanding.*

**WINNER, WINNER CHICKEN DINNER!**

REWARD, PROGRESSION & LOTS OF RECOGNITION

A career with KFC offers much more than just fantastic earning potential. Youll receive comprehensive training and excellent opportunities to grow your career. Not only that we encourage our teams to have fun together too so expect some social nights out and team pots that can be spent on social events throughout the year.

* Competitive salary

* Quarterly, performance-related bonus

* Pension contribution scheme

* 25% staff discount

* 28 days holiday (inclusive of bank holidays) with increased holiday entitlement (dependent on years of service)

Benefits Competitive