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8/1/2023 (8:00 PM EDT)

23-06494

Taxpayer Services Specialist II

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

Hiring Agency

Transportation Cabinet | Department of Vehicle Regulation

Location

200 Mero Street
Frankfort, KY 40622 USA

Description

The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our customers. Our focus is on people: our customers, our employees and our partners. We will continually improve both the delivery of our products and services and the processes which support that delivery to provide a safe, efficient, environmentally sound and fiscally responsible transportation system that delivers economic opportunity and enhances the quality of life in Kentucky.
By joining our Division of Motor Carriers, Tax and Financial Processing Branch as a Taxpayer Services Specialist II in Franklin County you will have the opportunity to provide direct technical assistance to taxpayers, to include case resolution, in a central office or a taxpayer service center in any one or all state taxes administered by the Department of Revenue or the Department of Vehicle Regulation.
Holders of the Taxpayer Services Specialist II position will complete tasks such as:

• Assists taxpayers/customers via phone, e-mail, etc. with questions concerning all aspects of their taxes and accounts.
• Develops reports, participates in policy and procedural recommendations for the processing of motor carrier tax returns.
• Works with vehicle enforcement and weigh stations to ensure that all monies due are collected on impounded vehicles.
• Ensure the accurate and timely collections of all taxes and fees owed to the Commonwealth and/or other IFTA (International Fuel Tax Agreement) jurisdictions.
• Performs other duties as assigned.

Holders of this job title will obtain:

• Experience in accurate and complete tax returns.
• Troubleshooting and problem solving skills.
• Experience with customer service.

Applicants must be currently authorized to work in the United States for any employer.
The Kentucky Transportation Cabinet (KYTC) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. KYTC will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that KYTC has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://www.e-verify.gov/.
We invite you to apply for the opportunity to allow you to expand your learning potential while providing a steady paycheck and benefits.
We look forward to reviewing your application!

Minimum Requirements