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12/13/2023 (8:00 PM EDT)

req57050

Taxpayer Services Specialist II

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

Hiring Agency

Transportation Cabinet | Department of Vehicle Regulation

Location

200 Mero St
Frankfort KY 40622 USA

Description

The Kentucky Transportation Cabinet is committed to meeting or exceeding the needs and expectations of our customers. Our focus is on people: our customers, our employees and our partners. We will continually improve both the delivery of our products and services and the processes which support that delivery. To provide a safe, efficient, environmentally sound and fiscally responsible transportation system that delivers economic opportunity and enhances the quality of life in Kentucky.
By joining our Division of Motor Carriers as a Taxpayer Services Specialist II in Franklin County you will have the opportunity to provide direct technical assistance and case resolution to taxpayers on state taxes administered by the Department of Revenue or the Department of Vehicle Regulation.
Performs professional reviews of tax returns for certain purposes, to include, but not limited to, the investigation and compliance of tax returns in the enforcement of tax laws; the examination of tax returns, applications, and related documentation to determine accuracy; and/or the collection of delinquent tax and state government debt; and performs other duties as required.
Holders of the Taxpayer Services Specialist II position will complete tasks such as:

• Assist taxpayers with computing and paying tax liabilities, filing timely and/or delinquent returns or paying other penalties associated to their tax account(s).
• Will direct the caller to the appropriate license and/or department based on need.
• Operate various data bases and analyze all information to ensure accuracy for all aspects of tax accounts.
• Corrects and updates information in all necessary data bases in a timely fashion.
• Will assist one (or more) of four project leaders with his/her project which range from collecting taxes from carriers that have run through a weigh station (KATS) to processing amended returns.
• Directly assist taxpayers via phone, fax, e-mail, correspondence or in person with all aspects of their tax account(s).
• Answer questions, complaints and explain the requirements of the various licenses offered by the department.
• Will also take calls from KSP officers and CVE inspectors at the weigh stations and provide accurate information to them in aid of collecting back taxes and penalties.

Holders of this job title will obtain:

• Skills to Quickly identify issues and accurately troubleshoot
• Multitasking skills
• Teamwork and communication

Applicants must be currently authorized to work in the United States for any employer. The Kentucky Transportation Cabinet (KYTC) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. KYTC will only use E-Verify once you have accepted a job offer and completed the Form I-9.
For more information on E-Verify, or if you believe that KYTC has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://dhs.gov/e-verify
We invite you to apply for the opportunity to allow you to expand your learning potential while providing a steady paycheck and benefits.
We look forward to reviewing your application!

Minimum Requirements