Title: Accounts Receivable Specialist

Salary Range: $2,806 - $3,878 per month

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Bluegrass Community & Technical College

Campus Location: Bluegrass C&TC - Cooper Campus

Department: Business Affairs

Total Rewards

Bluegrass Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity including:

• Exceptional health care, vision, dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The A/R Specialist serves as a collections manager for all outstanding bills for the college. This position coordinates the collection, billing, and maintenance of account receivables. Working collaboratively with the Bursar and Vice President of Finance, this position is responsible for the marketing and communicating of payment deadlines, tracking, and resolving outstanding payment issues, and serves as a point of contract for contracted collection agencies. This position will provide financial, clerical, and administrative services to ensure efficient, timely, and accurate payment of accounts in accordance with KCTCS policies and business procedures. This position will serve a TIER II back up position for the BBSS Call Center. This position is responsible for maintaining accurate and confidential information and reporting the contents to the Bursar and Vice President of Finance.

Job Duties:

Maintain up-to-date billing system ensuring that all accounts are tracked, reviewed, and collected.
Ensure payment deadlines are tracked & recorded.
Send notifications to outstanding accounts.
Organize a recovery system and initiate collection efforts.
Carry out billing, collection, and reporting activities according to specific deadlines & in timely manner.
Set-up third-party organizations accounts/contracts and maintain all necessary documentation in accordance with KCTCS Policies and business procedures.
Posts authorized student balances to third-party contacts in PeopleSoft in accordance with KCTCS policies and procedures.
Monitor customer account details for non-payments.
Oversees positing (Assessment and Removal) of Holds, Late Charges, Reinstatement Charges, & NSF Charges.
Serves as Liaison and contact person for inquiries about; Holds, Late Charges, Reinstatement Charges, Bankruptcies, and Write-offs.
Maintain accounts receivable customer files, lists, and reports for student financial accounts, third-party vendor organizations, and non-credit account receivables.
Investigate and resolve customer inquiries, provide assistance via telephone, email, and walk-ins.
Assist is providing information for End of Term Balance Report and End of Year Bad Debt Report.
Serve as TIER II Back-up for Black Board Student Services and interact with the public to resolve outstanding balance issues.
Serve as a liaison with the University of Kentucky for Student Billing Issues
Serve as Liaison with BCTC Financial Aid Office for student accounts.
Responsible for posting manual Barnes & Nobles voucher charges to student account.
Additional Duties as assigned.
Functional Area
Ensures that all accounts receivable is tracked, reviewed, and collected in accordance with KCTCS policies and business procedures.
Ensures that payment deadlines and collection policies are communicated with faculty, staff, and students.
Participates in faculty, staff, and student events.
Performs special assignments and other duties as assigned by the Bursar and Vice President of Finance.
Annual Goals & Priorities
Ensures College Resources by reviewing KCTCS policies and business procedures to ensure compliance and enhance awareness throughout the college community regarding the assessment and collections of students, third-party vendor, and non-credit receivables.
Ensures Student Success by continuing to develop relationships with other college departments while striving to improve processes and efficiencies within the college community.
Ensures Access by strongly and clearly communicating payment arrangement deadlines and available payment methods and options that are available.
Improve internal communication of KCTCS policies and applicable updates with Bursar’s Office staff.
Professional Development
Attend and actively participate in college wide events, such as Fall Kickoff, Holiday Reception, Faculty/Staff Awards Reception, End of Year Celebration, and other events as schedule allows.
Complete BCTC internal annual training (sexual harassment, VAWA and IT responsible user).
Complete all Mandatory KCTCS trainings.
Actively participate & complete additional professional development opportunities as schedule allows.
Internal Service/Leadership Opportunities
Meet with new students/ parents to review student billing payment options; Bank Mobile processes, payment deadlines, and other billing procedures. Serves as student orientation presenter (as needed).
Work with college-wide departments to improve the exchange of ideas and data that could aid in improving the customer service we provide to BCTC students, faculty, and staff.
Provide input into college operations, administrative issues, and critical needs by actively participating on assigned committees and workgroups.

Minimum Qualifications:

Bachelor’s Degree in Business Administration, Accounting, Finance or related field of study, and/or two to five years of related experience or equivalent.

Preferred Qualifications:

Commitment to the mission of a comprehensive community and technical college and to personalized business services.
Honesty, Professionalism, Determination, and Punctual.
Excellent customer service skills with emphasis on treating others with respect and dignity.
Personal and professional integrity with an emphasis on confidentiality and attention to detail.
Excellent interpersonal, teamwork, and communication skills (written and oral).
Demonstrated ability to work collaboratively with others, prioritize, and multitask.
Technical knowledge and skills in business software systems.
Knowledge of bookkeeping, accounts receivable, billing/invoicing, & collections processes are required.
Understanding of legal and audit constraints with respect to cash handling, banking, and collections.
Administrative experience in a complex organization. Experience in an educational setting preferred.