Summary:

The Concierge is responsible for greeting all visitors and managing day-to-day communications on a variety of fronts.

Duties and Responsibilities:

1. Greets visitors to the community in a prompt and gracious manner. Determines the purpose of the visit, contacts the appropriate party, and makes the visitor comfortable while they wait.

2. Answers and directs all incoming phone calls to the appropriate person and/or takes and distributes messages promptly and accurately.

3. Manages incoming and outbound mail, accepts and log packages and notifies recipients of package receipt. Assists residents and team members with outbound packages/ express mail and assists with tracking if needed.

4. Assist residents with copies and fax transmissions.

5. Accepts and communicates transportation requests and follows up to ensure that they are fulfilled.

6. Gains thorough knowledge of emergency procedures and alarm systems and act as the point of contact throughout emergency situations until relieved of this duty.

7. Accepts, documents, and distributes maintenance work requests from residents and team members and follows up to ensure they are responded to in a timely manner.

8. Maintains contact information for residents, team members, local attractions, and emergency organizations in an organized manner. Maintains resident “Off Premises” log.

9. Maintains accurate key logs as required for housekeeping, maintenance, and vehicles.

10. Assists the business manager with administrative tasks (i.e. accounts payable, record maintenance, filing job applications, etc.) as assigned.

11. Attends training courses and participates in other professional development activities as required.

Knowledge and Skill:

1. Must have excellent verbal skills and communication abilities.

2. Ability to work effectively within a team based environment.

3. Strong time management and organizational skills.

4. Must have excellent computer skills, including; Word, Excel, Outlook, Power Point, and Property Management Systems.

5. Ability to efficiently operate all functions of the property telephone system

6. Thorough understanding of various alarm systems used in the community.

Qualifications:

1. Must be able to clearly and proficiently communicate with people of all ages, while maintaining an energetic and positive attitude.

2. Clear, pleasant telephone voice.

3. Must be able to read and write English, and follow verbal and written instructions.

4. Ability to work flexible hours including weekends and evenings.

5. High school diploma or college education strongly preferred.

6. Ability to handle stressful situations while maintaining a calm, efficient demeanor.

Mental and Physical Requirements:

1. Requires ability to stand and walk short and long distances for extended periods.

2. Must be able to lift and/or carry objects in excess of 25 pounds.

3. Requires reaching above, below, and at shoulder length.

4. Ability to remain calm and positive in stressful situations.