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Responsibilities
Answer incoming PBX telephone calls in a timely courteous and professional manner. Timely and accurately transfer the calls to the appropriate destination.
Utilize the CRT or PC to access the on-line Kelsey-Seybold Clinic telephone directory to ensure appropriate extensions for the transfer of calls.
Report system problems, caller complaints to the coordinator in a timely manner. Utilize experience and training to handle caller request and problem solve when necessary
Job Title : PBX Operator
Location : Cypress 2
Department : Patient Access
Job Type : Full Time
Salary Range : $35,240 $43,535 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)
Qualifications
Education
Required : High School diploma or GED from an accredited program
Preferred : Associates Degree in a related field
Experience
Required : 6 months experience as a PBX operator in a high-volume environment
Preferred : 1-year previous experience in a high volume medical call center PBX operation
Skills
Required : Excellent telephone and interpersonal skills and professional telephone etiquette
Preferred : Excellent telephone and interpersonal skills and professional telephone etiquette
Special Skills
Required : PC or CRT skills
Preferred : PC skills to include Word, Excel and Access
Other
Required : Professional grooming and ability to speak, understand and write the English language
Preferred : 1-year progressive PBX experience
Working Environment : Office
About Us
Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties.
Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner.
Enjoy the rewards of a successful career while maintaining a work / life balance by joining our team today and changing the way health cares.
PBX Operator
Last updated : 2024-05-09
Full Time
Ambulatory Healthcare Services
$40k-48k (estimate)
05/10/2024
05/12/2024
kelsey-seybold.com
PASADENA, TX
1,000 - 3,000
1949
MIKE FITZGERALD
$200M - $500M
Ambulatory Healthcare Services
Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. More than 480 physicians and allied health professionals practice at 25 locations in the Greater Houston area. Kelsey-Seybold offers quality medical care in 55 medical specialties. The organization operates the largest freestanding Ambulatory Surgery Center in the state of Texas and offers state-of-the-art Varian TrueBeam and Varian Edge radiation therapy technology at a nationally accredited Cancer Center. An accredited Sleep Center, comprehensive laboratory services, advanced imagin...g and diagnostics, 17 onsite Kelsey pharmacies, MyKelseyOnline (a secure web portal for patients to communicate with their Kelsey-Seybold doctors, get most test results, and schedule appointments), and Telemedicine Services E-visits and Video Visits with Kelsey-Seybold medical personnel are part of its comprehensive offerings. Kelsey-Seybold partners with major insurers to offer value-based commercial health plans. KelseyCare Advantage, a Medicare Advantage plan offered to Houston-area beneficiaries and affiliated with Kelsey-Seybold Clinic, has achieved the coveted 5-out-of-5-star rating from the Centers for Medicare and Medicaid for five consecutive years. Kelsey-Seybold has been recognized by the National Committee for Quality Assurance (NCQA) as the nations first accredited Accountable Care Organization and a Level 3 (highest) Patient-Centered Medical Home. Kelsey-Seybold has many physicians in the Greater Houston area certified for excellence in diabetes and heart and stroke care by the NCQA. In addition to these recognitions, Kelsey-Seybold is home to a nationally accredited Breast Diagnostic Center, and Endoscopy Center.
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The following is the career advancement route for Pbx operator positions, which can be used as a reference in future career path planning. As a Pbx operator, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Pbx operator. You can explore the career advancement for a Pbx operator below and select your interested title to get hiring information.
If you are interested in becoming a PBX Operator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a PBX Operator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on PBX Operator job description and responsibilities
PBX operators are responsible for operating and maintaining a PBX multiline business telephone system, which functions like a high-tech switchboard.
04/14/2022: Durham, NC
They frequently also serve as a receptionist or perform general administrative support tasks.
02/17/2022: Great Falls, MT
When operating the switchboard, the operator must screen and route calls to the appropriate person.
03/24/2022: Wilmington, DE
The other tasks that operators carry out are clerical jobs, such as typing, dealing with faxes, and proofreading.
02/11/2022: Spokane, WA
Depending on the business, PBX operators may double as receptionists, so they need to be pleasant when dealing with visitors.
02/26/2022: Concord, NH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on PBX Operator jobs
A PBX Operator has to deal professionally and politely.
03/12/2022: New Orleans, LA
A PBX Operator should have the capability to handle multiple calls along with relaying essential messages.
03/21/2022: Brownsville, TX
The operators take care of making sure that calls are transferred to the right person.
01/29/2022: Vineland, NJ
The operator should have some understanding of the telecommunication equipment.
04/03/2022: Champaign, IL
PBX operators need strong people and communication skills.
03/01/2022: Casper, WY
Step 3: View the best colleges and universities for PBX Operator.