Responsibilities:

Review and Establish Credit Terms

• Review credit applications for validity and completeness
• Run credit report, evaluate eligibility for terms, and assign terms if applicable
• Review payment history for established customers and adjust terms as needed
• Advise customers of alternatives to credit terms
• Work with other departments for understanding of customer requirements

Collections

• Monitor accounts receivable for timely payment
• Contact customers as needed to collect payment
• Coordinate with other departments to address customer disputes
• File court documents and attend hearings for collection purposes
• Collect credit card payments during collection process

Other Duties

• Maintain portal user information
• Manage portal establishment/renewal process
• Assist with commissions calculations monthly
• Assist with miscellaneous projects as needed
• Process COI requests

Skills & Competencies:

• Knowledge of credit procedures
• Intermediate Excel Skills (PivotTables, Conditional Formatting, and Data Tables)
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong interpersonal and customer service skills
• Strong analytical and problem-solving skills
• Ability to prioritize tasks

Education/Experience:

• High School diploma required, Associates degree of higher preferred
• 1-3 years credit and/or collections experience
• Proficient in using Outlook
• Experience using accounting/operations web-based software

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at a time.

Work Location: Owings, MD

Remote Availability: No

PM22