The primary purpose of the Service Technician is to repair and maintain office equipment for our customers. This is achieved by focusing on three key objectives – customer service, exceptional knowledge of various brands of office equipment, and a high level of professionalism. It is the responsibility of the Service Technician to ensure an exceptional experience was provided with minimal downtime for the customer.

JOB DUTIES AND RESPONSIBILITIES

• Perform thorough repairs on equipment with a focus on reducing repeat service calls, minimizing downtime for end-users, and executing service at the lowest possible cost
• Meet or exceed service level targets for service ticket acknowledgment and issue resolution
• Maintain effective client relationships and communication to foster a positive service attitude and to provide the highest quality service to all assigned areas
• Accurately and promptly track and update service calls in MWA, ensuring information is clear, thorough, accurate, and professional
• Act as a technical and training resource for other Kelley Connect Service team members on triage efforts, device technology, and some networking issues
• Create and execute a proactive Preventative Maintenance (PM) schedule; conduct PM on devices as required by repeat issues or problematic devices
• Organize daily duties, prioritize critical issues and effectively manage time to successfully address tasks in a time-sensitive manner
• Maintain an organized, adequate parts inventory for the equipment fleet in assigned area(s); work with the Parts Manager to ensure appropriate stock to quickly address repairs without accumulating excess or obsolete part inventory
• Understand and adhere to established processes for part ordering, returns, inventory reporting
• Provide end-user training on devices or functionality as required
• Remain flexible in role and willing to provide support to other Kelley Connect Service Team members

REQUIREMENTS

• Experience preferred in MPS/MFD service
• Must be able to lift 45 lbs
• Copier Certification/training
• Personal Vehicle
• Valid Driver's License
• Proof of Car Insurance
• Ability to pass a background check

Competitive Benefits Package Include

• Medical Insurance
• Dental/Vision Insurance
• Life Insurance
• Flexible Spending
• Supplemental insurance
• 401K with company match
• Profit Sharing upon goal attainment
• Paid Vacation
• Paid Holidays
• Ongoing training opportunities