Description

Functions: 

Move cars between service aisle, shop, and parking lot. Wash vehicles when service work is complete. Assist the Service Manager and Service Team. 
Responsibilities and Authorities:

• Greet customers in a courteous manner, “Welcome to Jaguar Land Rover of Fort Wayne.”
• Ask customer if they have a check in time and if they would like a complimentary beverage/snack.
• Advise Service Advisor they have a customer and what the make of the car is. 
• Check in Loaner vehicles using the proper procedure. 
• Inspect all loaner vehicles upon return. 
• Make sure all loaner vehicles are damage free, vacuumed 100%, and washed if necessary. 
• Maintain Loaner Fleet that are not in use and make sure they are ready to be loaned out. 
• Responsible for using the Valet procedure weather pending. 
• Direct customers to remain in their vehicles until they are able to drive up to the designated check-in area. 
• Assist customers out of their vehicles. 
• Responsible for putting a seat cover on the customer’s seat while the customer is still in service, make sure all vehicles get mats, washer fluid, 100 % vacuumed, and alignment checked (including battery and tires checked). 
• Keep service aisle clean and neat.
• Keep service lane floor swept, mopped, and floor cleaner machine utilized when needed. 
• Continuously walk through the Customer Lounge and maintain the area.
• Advise Management of any safety concerns; use wet floor signs as needed. 
• Bring cars swiftly and safely to service aisle for delivery to customer.
• Empty trash and provide cleaning support for the technicians.
• Put vacuum hoses away at the end of the day. 
• Throw away all cups, paper, and other items in the trash and take to the dumpster. 
• Replace outside trash bags. 
• Fill all washer jugs. 
• All service vehicles and rentals are to be out of the service drive at the end of the day. 
• Shuttles need to be parked and first in line by exit door. 
• Maintain carwash stickers for Kelley service customers. 
• Assist with service advisor duties as requested by Service Manager. 
• Any other tasks deemed necessary by Management. 

Qualifications:
Able to read and comprehend instructions and information. Valid driver’s license and a good driving record. Must be able to perform without a supervisor directing each and every action-a “self-starter” personality. Professional personal appearance and excellent communication skills. Some computer skills needed. Experience in the automotive industry is desired.

Working Conditions:
This is a physically demanding position. Will have to sit, stand, crouch, and walk six to eight hours per shift. Will drive vehicles. High pressure job to provide prompt service, safely. Will be exposed to noise, hot, cold, dust, vibration, fumes and other hazardous and nonhazardous materials. Must be able to lift 50 lbs. repeatedly in a shift.

We are an Equal Opportunity Employer.