What we believe:

KW Advisors: a place where entrepreneurs thrive and help their clients do the same through collaboration and a growth mindset. When people know who they are, they determine with clarity what they want, and our call is to empower people to uncover an audacious tenacity to do whatever it takes to get there. It starts with creating a culture that fosters self-awareness, accountability, and growth in individuals. We believe that it is our responsibility as a business to impact society to create positive change. We strive to lead our associates to build careers worth having, businesses worth owning and lives worth living and to be the real estate company of choice for sales associates and real estate owners.

Who we are:

We are an established real estate company continually growing. Our focus is to offer premium experience to all agents and staff members. We are a highly productive, energetic, and dynamic group of people who serve our clients’ needs. We are a diverse group of individuals that seek to foster an inclusive environment for all. This is a place where collaboration is king, and we know that we all do better, when we all do better. We support, encourage, and challenge one another to achieve our best lives possible. We believe in the acronym W I 4 C 2 T S: WIN / WIN - or no deal; INTEGRITY - do the right thing; CUSTOMERS - always come first; COMMITMENT - in all things; COMMUNICATION - seek first to understand; CREATIVITY - ideas before results; TEAMWORK - together everyone achieves more; TRUST - starts with honesty; and SUCCESS - results through people.

Who we are looking for:

We are looking for a responsible, experienced individual who can perform a broad range of duties. We are seeking a responsible, experienced, versatile, and proactive individual to join our team. This multifaceted role requires exceptional customer service skills, strong organizational abilities, and the ability to handle various responsibilities as well as make agents and their clients feel welcome and comfortable. The successful candidate will be responsible for managing front desk operations, providing a variety of services to agents and their clients as needed, ensuring a well-maintained office environment, and coordinating events and meetings.

What you will do:

Front Desk/Reception:

● Open and close the office daily.

● Greet and welcome visitors, clients, and employees in a friendly and professional manner. It is in our culture to offer and serve visitors a beverage (water/coffee/tea) upon arrival.

● Answer incoming calls and voicemails, direct same to appropriate individuals, and take accurate messages when necessary.

● Assist with managing and scheduling appointments, meetings, and conference room reservations.

● Maintain a clean and organized reception area and office, ensuring it reflects a positive image of the organization.

● Manage incoming and outgoing mail, packages, and deliveries efficiently.

Concierge:

● Provide personalized assistance to clients and visitors, offering information, and guiding agents to necessary resources and tools

● Arrange for special requests, such as arranging flowers, coordinating event tickets, or securing dining reservations.

● Handle agent inquiries, concerns, and complaints promptly and professionally, resolving issues to the best of your ability or escalating them to the appropriate individuals.

Office Maintenance:

● Conduct regular inspections of the office premises to ensure cleanliness,

orderliness, and functionality.

● Coordinate with cleaning staff to maintain a clean and hygienic environment throughout the office, including reception area, common spaces, and restrooms.

● Monitor and restock office supplies, including stationery, kitchen supplies, and other essential items.

● Assist with light office maintenance tasks, such as replacing light bulbs, fixing minor equipment issues, and troubleshooting basic technical problems.

● Liaise with external vendors and service providers for maintenance and repair work when necessary.

Agent On-boarding:

● Assist with the on-boarding process for new agents, ensuring they have the necessary resources and information to succeed.

● Coordinate with various departments and California Concierge to set up workstations, computer systems, and access to necessary tools and software for new agents.

● Provide orientation and training materials to new agents, ensuring they are familiar with office procedures, policies, and systems.

● Serve as a point of contact for new agents, addressing their questions, concerns, and needs during the on-boarding process.

● Collaborate with team leads and supervisors to track the progress of new agents and address any issues or challenges that arise.

Event Coordination:

● Plan, organize, and coordinate various events and meetings, both internal and external, ensuring they run smoothly and efficiently.

● Manage event logistics, including venue selection, catering arrangements, audiovisual setup, and other necessary arrangements.

● Coordinate with internal stakeholders and external vendors to ensure all event requirements are met, such as equipment setup, decorations, and guest accommodations.

● Prepare event timelines, schedules, and budgets, and track progress to ensure successful event execution.

● Serve as the main point of contact for event-related inquiries and provide excellent customer service to attendees.

Requirements:

● High school diploma or equivalent qualification. Additional education or training

in hospitality, administration, event management, or a related field is a plus.

● Previous experience in a customer-facing role, such as receptionist, concierge, customer service representative, or event coordinator, is preferred.

● Excellent interpersonal and communication skills, both verbal and written, with a friendly and professional demeanor.

● Strong organizational abilities and attention to detail to manage multiple tasks and priorities effectively.

● Proactive mindset with the ability to take initiative, anticipate needs, and provide creative solutions.

● Proficiency in using office equipment, such as telephone systems, printers, and basic computer applications.

● Ability to adapt and remain calm under pressure, maintaining a positive attitude in fast-paced and demanding situations.

● Knowledge of local attractions, services, and amenities is advantageous.

● Basic maintenance skills or a willingness to learn basic repairs and troubleshooting would be beneficial.

Job Type: Full-time

Pay: $55,000 - $70,000 per year based on experience

Benefits:

• 401(k)
• Dental Insurance
• Health insurance
• Paid time off

Physical setting:

• Office

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• San Francisco, CA 94109: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Office or front desk experience a plus

License/Certification:

• Real Estate License a plus but not required

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• San Francisco, CA 94109: Relocate before starting work (Required)

Work Location: In person