Primary Responsibilities:

Leasing & Marketing | 50%• Manage all incoming leads via phone, online, email, and in-person visits; qualify renter criteria by asking pertinent questions, record conversations/visits on appropriate reports, and perform follow-up correspondence.• Schedule property tours, greet prospective residents with a smile, communicate regularly to understand and assist with housing needs, and maintain a closing ratio of 50% or higher. • Demonstrate and apply product knowledge to customer’s needs by communicating the features and benefits of community and apartment. • Assist prospective resident with application process, following up on status regularly, and secure deposit in accordance with company procedures and Fair Housing requirements.• Complete unit inspections to ensure market ready and/or move-in ready; communicate related maintenance service needs.• Participate in marketing and neighborhood outreach activities to generate leads.• Gather and report on market competition; shop competitive properties.

Resident Retention | 25%• Orient new residents to community (send move-in information, ready welcome gift, arrange for keys and access to package system, review community policies and procedures, remind of building features and amenities, etc.).• Receive telephone calls and in-person visits; listen to requests, concerns and comments, and follow up with residents on all matters in a timely and friendly manner.• Respond to resident issues with professionalism and offer creative solutions; communicate with and involve manager as appropriate.• Ensure all maintenance requests are handled satisfactorily by contacting residents with completed service on a weekly basis.• Assist with resident renewals, promotions, and events as directed.Administrative | 15%• Complete lease and appropriate paperwork for manager approval. • Maintain prospective and current resident files. • Maintain and record daily inspections of the property; enter maintenance requests and overall contribute to cleanliness and curb appeal on continuing basis. • Assist management team with other tasks as required. • Consistently implement policies of the community. Compliance | 10%• Learn and follow new or existing company, local, state and federal fair housing, equal opportunity and safety regulations. • Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.• Maintain pulse on safety of the building; ensure unsafe conditions are corrected in timely manner.• Comply with expectations set forth in employee handbook.

Minimum Qualifications:

• Minimum of 2 years in relevant customer service (preferred).
• Associate’s or bachelor’s degree (preferred).
• High school diploma or GED (required).
• Leasing, marketing, and resident relations of luxury multifamily apartment community.
• Executive-level customer service and sales through all interactions with a customer.
• Hospitality as first point of contact for both residents and guests.
• Open communication with property management and maintenance teams.

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