Primary Responsibilities

Leasing & Marketing 50%

• Manage all incoming leads via phone, online, email, and in-person visits; qualify renter criteria by asking pertinent questions, record conversations / visits on appropriate reports, and perform follow-up correspondence.
• Schedule property tours, greet prospective residents with a smile, communicate regularly to understand and assist with housing needs, and maintain a closing ratio of 50% or higher.
• Demonstrate and apply product knowledge to customer’s needs by communicating the features and benefits of community and apartment.
• Assist prospective resident with application process, following up on status regularly, and secure deposit in accordance with company procedures and Fair Housing requirements.
• Complete unit inspections to ensure market ready and / or move-in ready; communicate related maintenance service needs.
• Participate in marketing and neighborhood outreach activities to generate leads.
• Gather and report on market competition; shop competitive properties.

Resident Retention 25%

• Receive telephone calls and in-person visits; listen to requests, concerns and comments, and follow up with residents on all matters in a timely and friendly manner.
• Respond to resident issues with professionalism and offer creative solutions; communicate with and involve manager as appropriate.
• Ensure all maintenance requests are handled satisfactorily by contacting residents with completed service on a weekly basis.
• Assist with resident renewals, promotions, and events as directed.

Administrative 15%

• Complete lease and appropriate paperwork for manager approval.
• Maintain prospective and current resident files.
• Maintain and record daily inspections of the property; enter maintenance requests and overall contribute to cleanliness and curb appeal on continuing basis.
• Assist management team with other tasks as required.
• Consistently implement policies of the community.

Compliance 10%

• Learn and follow new or existing company, local, state and federal fair housing, equal opportunity and safety regulations.
• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Maintain pulse on safety of the building; ensure unsafe conditions are corrected in timely manner.
• Comply with expectations set forth in employee handbook.

Minimum Qualifications :

• Minimum of 2 years in relevant customer service (preferred).
• Associate’s or bachelor’s degree (preferred).
• High school diploma or GED (required).
• Leasing, marketing, and resident relations of luxury multifamily apartment community.
• Executive-level customer service and sales through all interactions with a customer.
• Hospitality as first point of contact for both residents and guests.
• Open communication with property management and maintenance teams.

LI-AG1

Last updated : 2024-04-23