1. Follows all Standard Operating Procedures (SOPs) and regulatory policies and procedures, employee handbook and responsible for remaining current on SOP changes.
2. Attend Staff Meetings and other team meetings, as required.
3. Provides a high level of customer service and strives to meet all production goals. Ensures all donor questions are answered timely, accurately, and professionally. Alerts Supervisor of donor flow issues.
4. Maintains a clean, orderly, and efficient work environment and ensures sufficient operating supplies are available as needed.
5. Follows all Health Safety & Environmental and Occupational Safety and Health Administration (OSHA) policies and procedures.
6. Prepares equipment by performing PQ/calibrations and verifying required maintenance has been performed as outlined in the SOP.
7. Maintains data integrity and confidentiality of all personnel, donor, and center information.
8. Explains center policies & rules, educate new donors on the use of therapeutic products made from plasma, donation process, tests performed, proper nutrition, donor fee structure, bonuses, center promotions, and any other information pertinent to the donor.
9. Performs all aspects of the plasmapheresis procedure and plasma collection, including donor set-up, venipuncture, collects donor samples monitoring and disconnect in compliance with SOPs and FDA guidelines.
10. Uses Personal Digital Assistant (PDA) to ensure the accurate recording of donor data in the electronic donor information management system as outlined in the (SOPs), record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
11. Evaluates vein suitability of the donor by checking and selection vein rebound and size to identify possible problems; makes necessary adjustments (if needed) in order to expedite donation time and ensure product quality and donor safety.
12. Monitors the safety and care of the donor during the plasmapheresis process, maintain alertness for donor reactions and assists with reactions or notifies appropriate Medical Staff.
13. Facilitates donor flow throughout the center with a sense of urgency, minimizing wait time by working carefully and efficiently.
14. Performs troubleshooting of equipment within scope of training. Creates incident documentation, removes equipment from service when necessary. Alerts Supervisor when equipment poses a risk to donor/product safety.
15. Provides guidance to Donor Floor Technicians and other staff about processes and procedures, as required.
16. Prepares center for audits by maintaining a clean, efficient work environment times and ensures sufficient operating supplies.
17. May be cross trained to meet the needs of the business.
18. Other job-related responsibilities, as required.

1. Must possess high school diploma or equivalent required. Phlebotomist certification preferred, but
not required.
2. Minimum one-year Phlebotomy experience, in a customer service environment, such as a medical office, retail, blood or plasma collection center preferred. Consistent work history in other industries acceptable as skills will be trained on-the-job.
3. Good communication and organizational skills.
4. Perform in a manner that supports Company Core Values.

1. Frequently performs work while standing or walking.
2. Comfortable being near human blood. Frequently exposed to bloodborne pathogens and may be required to wear personal protective equipment.
3. Must be comfortable performing repetitive duties as outlined in standard operating procedures.
4. May be required to work flexible work schedule, including weekends and holidays.
5. Occasionally required to lift, push, and pull up to 25 pounds.
6. Required to communicate and interact with employees and donors.